Aftermarket Service Center Coordinator

Aftermarket Service Center Coordinator Safran - 3.7 Grand Prairie, TX Job Details Full-time 3 hours ago Qualifications SAP Associate's degree Full Job Description Published 05.07.2026

Company :

Safran Electronics & Defense, Avionics USA Job field : Supply chain

Location :

Grand Prairie , Texas , United States Contract type : Permanent Contract duration : Full-time Required degree : Associate Degree Required experience : More than 3 years Professional status : Professional, Engineer & Manager Salary range : Based on Market rate

ITAR :

ITAR Controlled position # 2026-179260 Published 05.07.2026

Job Description Job Summary:

The Service Center Coordinator is responsible for managing the end-to-end process of MRO (Maintenance, Repair & Overhaul) activities under Part 145 regulations for customer units that are Out of Capability List. This role combines customer service and buyer responsibilities, serving as the main point of contact for customers and vendors, coordinating repair activities, and ensuring timely completion and return of repaired parts.

Essential Duties & Responsibilities:

Customer Service (CSR) Activities Serve as the primary liaison between the company and customers regarding repair orders. Receive and process customer inquiries, requests for quotes (RFQs), and purchase orders (POs) related to repairs. Provide regular status updates to customers throughout the repair process. Address and resolve customer issues, concerns, and escalations promptly. Ensure compliance with all company and regulatory (Part 145) requirements. Repair Coordination Open, monitor, and close repair orders in the system. Coordinate with internal teams and external vendors to ensure timely progression of repair activities. Track and expedite repairs as necessary to meet contractual turnaround times (TATs). Maintain accurate records of all repair activities, documentation, and communications. Buyer Activities Issue purchase orders (POs) to approved suppliers or subcontractors for repair services. Negotiate terms, pricing, and lead times with vendors as needed. Follow up with vendors to ensure timely completion of repairs and shipments. Review and approve supplier invoices, ensuring accuracy and alignment with agreements. Maintain vendor records, evaluate vendor performance, and escalate issues as appropriate. Logistics & Administration Coordinate shipment of parts to and from vendors and customers. Validate all new part creation requests, ensuring that the part has the necessary fields completed. Manage handling of incoming and outgoing materials and ensure proper documentation (AWB, COCs, etc.). Support the supply chain team with any ad hoc logistics or inventory needs.

Job Requirements Required Competencies:

Education, Experience & Technical Skills An associate degree or relevant technical certification combined with work experience preferred. 2-4 Years Experience in a similar role within MRO, repair station, or related industry. Experience in aviation MRO environment, specifically Part 145 repair activity (preferred). Familiarity with SAP Strong communication and organizational skills Professional Skills Strong communication and teamwork capabilities. Ability to quickly set and achieve ambitious goals. Lean or continuous improvement experience preferred. Customer-service orientation and negotiation skills. Ability to manage multiple priorities and work in a fast-paced environment. Knowledge of supply chain, procurement, and logistics processes. Behavioral & Leadership Attributes High integrity, professionalism, and reliability. Exceptional character, honesty, integrity and reliability Well organized, resourceful and efficient Sets the highest standard of professionalism Treats everyone with the utmost decency and respect Strong verbal and written communication skills Drives culture in a very positive way ITAR Requirements This role requires access to ITAR-controlled information. Applicants must be U.S.

Persons:

U.S. Citizens, U.S. Permanent Residents (Green Card holders), Political Asylees, or Refugees. But what else? (advantages, specific features, etc.) Travel Requirements Potential travel up to 10% Physical Demands While performing the duties of this job, the employee is regularly required to remain in a stationary position and occasionally move about the office and laboratory. Constantly operates a computer and other office equipment such as a copier/printer. Must be able to exchange accurate information and assess details at close range. Occasionally lift and/or move up to 10 pounds across the office as needed. Work Environment The work environment is split between office and laboratory work, with most duties performed in the office. Office noise level is typically quiet, while laboratory environments may occasionally require hearing protection. Business Sector Experience Experience within the aerospace industry is a plus but not required. Company Information Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets. Locate your future workplace 2802 Safran Drive

TX 75052

Grand Prairie Texas United States