Associate Director III - Associate Director of Student Account Services

$0k Salary Not Available Position range in Walker County $70k•$150k Per Year Associate Director III•Associate Director of Student Account Services

SAM HOUSTON STATE UNIVERSITY

Occupation:

Education Administrators, Postsecondary

Location:

Huntsville, TX•77340 Positions available: 1 Job #: 17003482

Source:

WorkInTexas

Posted:

04/17/2026

Updated:

04/20/2026

Expires:

04/17/2027

Web Site:

WorkInTexas Onsite /

Remote:

Not Specified

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Other, see job description Shift

Agency Job ID:

202600091S Job Requirements and Properties Help for Job Requirements and Properties. Work Onsite Full Time Education Bachelor's Degree Experience 60 Month(s) Schedule Full Time Job Type Regular Duration Permanent Employment Public Transit Available Benefits Help for .

Department:

Student Account Services Full Time Open until filled:

Yes Requisition:

202600091

S Educational and Experience Requirement:

Bachelors degree in Business, Finance, Higher Education, Management or related field. Five years of experience in a related field. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position:

Plans, organizes, and directs the day-to-day operations of a department with the oversight of the Director. Performs highly complex managerial work providing direction and guidance in operations and training in the department.

Primary Responsibilities:

Oversees the Student Account Services training and operations. Develops and oversees a structured training plan. Provides direction and support for daily operations to ensure a high quality of service is being provided to students, internal departments and outside vendors. Serves as a Student Account Receivables (AR) lead for any hardware or software implementation, upgrade, or patches impacting Student Account Services. Provides leadership to the department by ensuring customer needs are met with efficient services that are timely and appropriate. Handles escalated customer issues related to any Student AR services. Develops, implements, and evaluates procedure manuals and ensures that system and university policies and state and federal regulations are upheld. Oversees front line operations and third-party services. Ensures staff scheduling is optimized so services are handled in an efficient manner at all times of the year. Assists with the beginning of term processes. Participates in strategic planning. Identifies areas of needed change and makes recommendations to improve operations. Serves as a departmental representative in meetings. Works with other departments across campus. Establishes and maintains good working relationships. Attends and presides over other functions within Student Account Services in absence of another Associate Director and/or at Directors request. Makes decisions independently under the authority of the director when the director is absent. Enforces department policies and procedures. Performs other related duties as assigned.

Other Specifications:

Knowledge of local, state, and federal laws. Ability to manage operations and training. Regular contact with students, staff, faculty, administration, alumni, parents, corporate officials, public officials, and general public. Use of independent judgement and initiative required. Ability to communicate effectively to various audiences in all mediums. This position may be designated as a Campus Security Authority (CSA). Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with TitleVIIas interpreted by the U.S. Supreme Court. Sam Houston State University is an at will employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions atSHSUrequire background checks in accordance with Education Code 51.215.

Physical Address:

Human Resources Department 1831 University Ave, John W. Thomason Bldg. Suite 202 P.O. Box 2356 Huntsville, TX 77341-2356

SHSU Employment Office:

(936) 294-1070

Email:

Employment@SHSU.edu

Employment Portal:

shsu.peopleadmin.com