Client Success Manager (CSM)

Client Success Manager (CSM) TraXtion - 1.0 Irving, TX Job Details Full-time $60,000 - $65,000 a year 7 hours ago Benefits Paid holidays Health insurance Paid time off Qualifications Customer relationship building Presentations for conferences or internal meetings Managing clients in a customer support role CRM system proficiency Full Job Description

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About TraXtion At TraXtion, we are building a team driven by innovation, accountability, and measurable results. Our culture values collaboration, respect, and continuous improvement, empowering employees to take ownership of their work and contribute to meaningful outcomes. We believe great ideas come from diverse perspectives and strong teamwork. Across every level of the organization, we encourage creative problem solving and a mindset focused on growth and improvement. TraXtion fosters an environment where employees can develop professionally, challenge themselves, and make a real impact on the future of automotive technology. Join us as we continue to grow, innovate, and drive the industry forward. Job Summary The Client Success Manager (CSM) is responsible for retention, engagement, and expansion within a regional pod. The CSM ensures customers achieve measurable ROI, drives retention, and identifies add-on growth opportunities. This role acts as the relationship owner post-sale and collaborates closely with the RSM and DSS to maximize pod revenue and customer advocacy. Responsibilities and Duties Account Retention & Engagement Manage a regional book of business Maintain company agreed retention rate Conduct structured Touchpoints and QBRs Perform postinstall trainings, performance audits and adoption reviews Ensure timely followup on support tickets Revenue Expansion Identify addon opportunities and collaborate with RSM on upgrades Drive referral generation from current customers Manage renewals Deliver ROIdriven account reviews Customer Advocacy Cultivate "raving fans" to strengthen retention Develop strong dealer relationships Educate customers on best practices and product utilization Document all interactions in

CRM What You Bring Required:

Strong client relationship management skills Experience in automotive retail or SaaS support CRM proficiency (HubSpot preferred) Datadriven mindset Strong presentation skills Up to 25% of travel

Preferred:

2 to 5 years' experience of automotive dealership operations knowledge Experience managing a highvolume book of business What We Offer Competitive pay, performance incentives, and growth opportunities A comprehensive benefits package for your health, finances, and worklife balance Supportive team culture with regular recognition and development Paid time off, holidays, and flexible scheduling options (where applicable) Access to tools, resources, and programs that support your success—personally and professionally An inclusive workplace where your voice and perspective matter Apply Today! If you're ready to be part of a dynamic, hands-on team that values precision, teamwork, and continuous improvement, we'd love to hear from you! About TraXtion At TraXtion, we foster a culture of teamwork, respect, and discipline. Our diverse and inclusive team values hard work, collaboration, personal growth, and creative problem solving, all while ensuring a fun and dynamic environment. We embrace a "work hard, play hard" mentality and prioritize trust, critical thinking, and team-oriented spirit. From social events and recognition programs to our military-friendly policies and casual dress code, TraXtion is more than just a software organization—we're a family. Come grow with us as we continue to innovate and drive success together.