- Front Desk Administrator
- For a client of Adecco, we are seeking an Front Desk Administrator to support office operations through accurate data entry, documentation handling, and client communication.
This position focuses on using the technological tools provided by the company for database management, document processing, and customer service in accordance with internal procedures. The role is not public facing; interaction with clients occurs via phone calls, email, and text messages rather than in-person front-desk contact. The specialist will help resolve complaints, questions, or claims, or transfer and redirect calls to the appropriate office staff member. The position also plays a key role in safeguarding the security and confidentiality of client records while ensuring all documentation is complete, accurate, and compliant with regulations.
- Benefits
- What You Will Do?
- + Use the technological tools provided by the company for database management, document processing, and customer service strictly in accordance with established internal procedures.
+ Provide customer contact and service by resolving complaints, questions, or claims, or transferring and redirecting calls to the appropriate office staff member when necessary. + Contact clients to obtain or provide information via phone calls, email, and text messages, maintaining accurate records of each interaction in the company's system. + Create, maintain, and enter information into databases and the company's system while continuously updating the company's databases according to internal procedures. + Operate office equipment, telephone systems, and instant messaging systems to support efficient daily operations and timely communication with internal and external clients. + Review, collect, and manage documentation to ensure it is complete, accurate, and compliant with regulations, obtaining the necessary documentation to process client cases and files. + Safeguard the security of client records to ensure confidentiality is maintained and disclose information to individuals or agencies only in strict accordance with applicable regulations. + Schedule, conduct, coordinate, and communicate appointments for both internal and external clients, ensuring all relevant information is documented in the company's databases.
- Your Skills
- + Ability to use technological tools for database management and document processing while following detailed internal procedures and data quality standards consistently.
+ Strong customer service skills for resolving complaints, questions, or claims and for appropriately transferring or redirecting calls to designated office staff members. + Proficiency in handling client communication via phone calls, email, and text messages, with accurate recording of information in the company's system and databases. + Attention to detail in reviewing, collecting, and managing documentation to confirm it is complete, accurate, and compliant with applicable regulations and internal policies. + Capability to operate office equipment, telephone systems, and instant messaging systems effectively to support daily administrative and customer service activities. + Strong commitment to safeguarding the security of client records and maintaining confidentiality while disclosing information only in accordance with relevant regulations. + Organizational skills to schedule, coordinate, and communicate appointments for internal and external clients, ensuring timely and accurate updates in databases. +
- Bilingual in English and Spanish preferred
- , with the ability to manage client interactions and documentation in both languages as needed by the role.
- Interested?
- If this Front Desk Administrator position matches your background and interests, you are encouraged to submit your application to Adecco for consideration.
Please prepare an updated resume that highlights your experience with database management, document processing, and customer service, including any bilingual English and Spanish capabilities. After you apply through the designated Adecco application channel, your qualifications will be reviewed in relation to the client's requirements. Suitable candidates may be contacted for an initial phone or video discussion to clarify experience, availability, and expectations. Further steps may include interviews or skills assessments requested by the client. Throughout the process, Adecco will keep you informed about the status of your application and any next steps.
00 to $17.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
An employer who violates this law shall be subject to criminal penalties and civil liability.
