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Front Desk Administrator
For a client of Adecco, we are seeking an Front Desk Administrator to support office operations through accurate data entry, documentation handling, and clientmunication. This position focuses on using the technological tools provided by thepany for database management, document processing, and customer service in accordance with internal procedures. The role is not public facing; interaction with clients occurs via phone calls, email, and text messages rather than in-person front-desk contact. The specialist will help resolveplaints, questions, or claims, or transfer and redirect calls to the appropriate office staff member. The position also plays a key role in safeguarding the security and confidentiality of client records while ensuring all documentation isplete, accurate, andpliant with regulations.
Benefits
What You Will Do?
Use the technological tools provided by thepany for database management, document processing, and customer service strictly in accordance with established internal procedures.
Provide customer contact and service by resolvingplaints, questions, or claims, or transferring and redirecting calls to the appropriate office staff member when necessary.
clients to obtain or provide information via phone calls, email, and text messages, maintaining accurate records of each interaction in thepany's system.
Create, maintain, and enter information into databases and thepany's system while continuously updating thepany's databases according to internal procedures.
Operate office equipment, telephone systems, and instant messaging systems to support efficient daily operations and timelymunication with internal and external clients.
Review, collect, and manage documentation to ensure it isplete, accurate, andpliant with regulations, obtaining the necessary documentation to process client cases and files.
Safeguard the security of client records to ensure confidentiality is maintained and disclose information to individuals or agencies only in strict accordance with applicable regulations.
Schedule, conduct, coordinate, andmunicate appointments for both internal and external clients, ensuring all relevant information is documented in thepany's databases.
Your Skills
Ability to use technological tools for database management and document processing while following detailed internal procedures and data quality standards consistently.
Strong customer service skills for resolvingplaints, questions, or claims and for appropriately transferring or redirecting calls to designated office staff members.
Proficiency in handling clientmunication via phone calls, email, and text messages, with accurate recording of information in thepany's system and databases.
Attention to detail in reviewing, collecting, and managing documentation to confirm it isplete, accurate, andpliant with applicable regulations and internal policies.
Capability to operate office equipment, telephone systems, and instant messaging systems effectively to support daily administrative and customer service activities.
Strongmitment to safeguarding the security of client records and maintaining confidentiality while disclosing information only in accordance with relevant regulations.
Organizational skills to schedule, coordinate, andmunicate appointments for internal and external clients, ensuring timely and accurate updates in databases.
Bilingual in English and Spanish preferred, with the ability to manage client interactions and documentation in both languages as needed by the role.
Interested?
If this Front Desk Administrator position matches your background and interests, you are encouraged to submit your application to Adecco for consideration. Please prepare an updated resume that highlights your experience with database management, document processing, and customer service, including any bilingual English and Spanish capabilities. After you through the designated Adecco application channel, your qualifications will be reviewed in relation to the client's requirements. Suitable candidates may be contacted for an initial phone or video discussion to clarify experience, availability, and expectations. Further steps may include interviews or skills assessments requested by the client. Throughout the process, Adecco will keep you informed about the status of your application and any next steps.
Pay Details:
$16.00 to $17.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program,muter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay w applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to adecco/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
