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Customer Success Manager
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Cytracom
McKinney, TX (In Person)
Full-Time
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Job Description
Customer Success Manager Cytracom - 3.4 McKinney, TX Job Details Full-time 3 days ago Benefits Health insurance On-site gym Dental insurance 401(k) Paid time off Vision insurance Life insurance Referral program Qualifications Interpersonal skills Account development Cybersecurity SaaS Account management Full Job Description At Cytracom, we help Managed Service Providers (MSPs) grow their businesses through cloud communications and cybersecurity solutions. We're looking for a Customer Success Manager to build strong relationships with MSP partners, drive product adoption, reduce churn, and identify opportunities for growth. This role is ideal for someone who enjoys working with technology, solving problems, and helping customers achieve measurable business outcomes. What You'll Do Manage a portfolio of MSP partners Conduct QBRs and strategic business reviews Drive customer retention and product adoption Identify and mitigate churn risks Deliver product best-practice sessions and partner training Partner with Sales, Product, Engineering, and Support teams Gather customer feedback and influence product improvements Identify expansion opportunities within existing accounts What We're Looking For 2+ years of Customer Success, Account Management, Partner Success, or similar experience Experience working with or supporting MSPs Strong relationship-building and communication skills Ability to explain technical concepts to technical audiences Experience managing renewals, retention, adoption, or account growth initiatives Comfortable working cross-functionally across multiple teams Preferred Qualifications Experience working for an MSP Cybersecurity, networking, SaaS, UCaaS, or cloud technology experience Experience delivering customer training or technical enablement sessions Why Cytracom? Join a growing technology company helping MSPs modernize communications and cybersecurity while delivering measurable value to their customers.