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Honda Service Manager

Job

Norm Reeves Superstore

North Richland Hills, TX (In Person)

Full-Time

Posted 1 week ago (Updated 1 week ago) • Actively hiring

Expires 7/14/2026

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Job Description

Location :
North Richland Hills, TX (Onsite) |
Type :
Full Time We are seeking an experienced and driven Service Manager to lead our service department and help deliver an exceptional customer and employee experience. This is a key leadership role responsible for driving performance, profitability, and team development within a fast-paced dealership environment.
What You'll Do:
Lead and manage the daily operations of the service department Drive customer satisfaction and ensure a high-quality repair experience Coach, develop, and support Service Advisors and Technicians Oversee workflow, productivity, and shop efficiency Monitor KPIs including CSI, labor sales, effective labor rate, and profitability Partner with Parts and Sales leadership to ensure smooth operations Handle escalated customer concerns with professionalism and urgency Maintain compliance with manufacturer and dealership standards
What We're Looking For:
Previous experience as a Service Manager, Fixed Ops Manager, or Assistant Service Manager in a dealership setting Strong leadership and team-building skills Proven ability to drive CSI and department profitability Solid understanding of dealership service operations and workflows Excellent communication and customer service skills Ability to thrive in a high-volume, fast-paced environment CDK / Reynolds / Tekion or similar DMS experience preferred
What We Offer:
Competitive pay plan (base + performance incentives) Growth opportunities within a large dealership group Supportive leadership team and strong store operations Full benefits package (medical, dental, vision, 401k) Paid training and ongoing development opportunities
Why Join Us:
This is an opportunity to lead a strong service team and make a direct impact on both customer experience and store profitability. If you're a hands-on leader who knows how to motivate a team and drive results, we want to talk to you. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.