Harley-Davidson Service Manager

Harley-Davidson Service Manager Legacy Harley-Davidson - 4.4 Odessa, TX Job Details Full-time From $4,000 a month 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off 401(k) matching Employee discount Life insurance Retirement plan Qualifications Teamwork Motorcycle License Auto service management Recruiting Interviewing Motorcycle operation Budgeting Full Job Description Pay depends on experience. MUST be able to work Saturdays. Major Duties and Responsibilities 1) Service Department Operations Provide prompt, dependable, high quality vehicle service to (internal & external) customers. Ensure the service department contributes an acceptable level of gross & net profit. Maximize productivity levels of service technicians. Ensure service personnel are alert, well trained, and available when needed. Ensure Technicians receive jobs based on skill level and current resource utilization. Review work-in-progress to ensure quality and timeliness. Occasionally assist technicians when they are having difficulty performing service work. Make estimates for internal and wreck repairs. Establish procedures to initiate and forward all customer paid, warranty, and internal repair orders. Develop procedures in conjunction with the Parts Manager that ensures a smooth flow of parts to Service Technicians during jobs. Become familiar and efficient with all phases of the computer system required for service and parts management. Ensure employees keep a clean, efficient, and orderly department. 2) Customer Service Maintain a high degree of customer satisfaction. Greet customers immediately, in a courteous and friendly manner. Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to "Make Things Right". Gain the trust and confidence of new customers when they are introduced to the service department. Give special attention to repeating concerns to ensure the situation is corrected 3) Management Maintain concise follow-up programs. Grow the volume of service work. Maintain budgeted revenue. Develop promotional campaigns in conjunction with the parts and sales departments. Maintain efficiency reports on sales representatives. Provide reports to GM, as requested. Develop monthly and annual objectives for the department in collaboration with GM. Attend training sessions to keep current with service department issues. 4) Other Duties As assigned. Supervisory Responsibilities Establish departmental work schedule, balancing the workloads of all employees. Monitor and address all comebacks with individual technicians. Establish job assignments for all service employees within their skill levels. Set policies and procedures for the service department. Manage employee performance (evaluate and counsel). Assist with recruiting, interviewing, hiring, and terminating employees. Maintain records of all employees' performance reviews. Ensure appropriate training is provided to all service employees (seminars, workshops, sales schools, etc.). Commitments Treat all employees and customers fairly, courteously, and with dignity. Model superior customer service behavior for all service personnel, maintaining positive relationships with customers, employees, GM, and owner(s). Be prompt and available for flexible scheduling. Be honest and fair in all business dealings. Demonstrate an interest in growing the service business. Focus on quality. Qualifications & Job Requirements 2+ years progressive experience within the service department of a motor vehicle dealership is preferred. Prefer knowledge and experience with sales of Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them. Experience with point-of-sale and parts & service management for computer software, or the ability to quickly learn due to experience with other systems. Current valid motorcycle license. Physical Demands The noise level in the work environment is usually loud. Occasionally required to bend, stoop, crouch, reach, and handle tools. Occasionally required to bend, stoop, crouch, reach and lift 40+lb. of material. Occasionally requires the ability to balance and push a ____ lb. motorcycle. Working Conditions Frequently works near moving mechanical parts. Is potentially exposed to battery acid; gasoline; chemical cleaning materials, or other toxic materials commonly found in a motor vehicle service department. Occasionally exposed to exhaust fumes or other airborne particles.

Pay:

From $4,000.00 per month

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Retirement plan

Work Location:

In person