Customer Service Supervisor

Location:

Pasadena, TXSchedule:

MondayFriday, 8:00 a.m.5:00 p.m. (after-hours/weekend support as needed)

FLSA Status:

ExemptA leading logistics and distribution company is seeking an experienced Customer Service Supervisor to lead and support a customer service team in a fast-paced distribution environment. This role oversees daily customer service operations while continuing to provide direct customer support, inventory oversight, and analytical reporting.

Key Responsibilities:

Supervise and support customer service staff, including training and performance feedbackOversee shipping, receiving, billing, and inventory transactionsResolve customer issues and discrepancies promptly and professionallyPrepare reports and perform profitability and efficiency analysisCollaborate with operations, transportation, and management teams

Qualifications:

23 years of customer service experience; prior supervisory experience preferredBachelors degree in Business, Finance, Accounting, or related field preferred (or equivalent experience)Strong communication, problem-solving, and organizational skillsProficiency in Microsoft Office; WMS/TMS experience a plus

Compensation:

Compensation is commensurate with education and experience. Work Conditions, Physical and/or

Mental Requirements:

Sedentary role requiring reaching, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, and hearingVisual requirements include close vision, distance vision, peripheral vision, and the ability to adjust focus90% or more of work time is spent at a computerFrequent standing, walking, or mobility requiredOccasional lifting and carrying of up to 40 poundsAbility to manage stressful situations as they arisePeriodic workweeks exceeding 40 hours may occurOccasional weekend work may be requiredDuties are primarily performed in an office environment with minimal physical effort. Occasional or frequent movement of boxes up to 40 pounds may be required. These requirements are not exhaustive, and additional job-related duties may be assigned as needed. Reasonable accommodations will be made, in accordance with applicable law, to enable individuals with disabilities to perform the essential functions of the role.