Account Manager I

Account Manager

I CENTURY FIRE PROTECTION LLC - 3.2

Round Rock, TX Job Details Full-time 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Computer operation Managing customer accounts Microsoft Excel Customer relationship building Associate's degree in communications Bachelor's degree in communications Identifying new business opportunities Bachelor's degree in business Mid-level Client relationship development Dispatching Communications Productivity software Cross-functional collaboration Business Associate's degree Account management Full Job Description Div 53 Austin, TX Summary Responsible for supporting and maintaining customer relationships, focus on customer satisfaction, service coordination, and identifying opportunities to expand services; works closely with internal teams to ensure inspections, repairs, and service activities are completed accurately and on time. Essential Duties and Responsibilities include the following. Other duties may be assigned. Serve as a primary contact for assigned customer accounts, building professional relationships and ensuring a positive customer experience. Establish post-sales relationships to support inspection, testing, and maintenance services for fire protection systems. Review customer requirements and coordinate inspection dispatches, including documentation of any third-party or compliance needs. Conduct regular reviews of inspection schedules to ensure all dispatches are up to date, completed, or modified as needed. Prepare deficiency repair proposals, create and dispatch work orders, and communicate repair timelines to customers. Follow up on completed inspections to confirm satisfaction and identify additional service opportunities. Respond promptly to customer requests regarding billing, pricing, inspection results, and other account-related matters. Collaborate with service, operations, and billing teams to ensure accurate documentation and efficient service delivery. Education and/or Experience Associate or Bachelor's degree in Business, Communications, or a related field preferred; 1-3 years of experience in account management, customer service, or a related role; experience in fire protection or technical services a plus. Computer Skills Microsoft Office, Word and Excel. Physical Demands Prolonged periods of sitting and computer use; regularly required to sit and use hands, talk or hear, stand; walk and reach with hands and arms; occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. •

AGENCY NOTICE

•

Agency Submissions:

Century Fire Protection does not accept unsolicited resumes from external Headhunters, staffing agencies or search firms. Any resume submitted without a signed agreement will be considered property of the company, and no fees will be paid. Century Fire Protection is one of the largest and most successful full-service fire protection companies based in the Southeast and we are still growing! There are a wide range of positions and countless opportunities for career growth. Each employee is empowered to do their job and serve our clients. There is no better place to work in the industry! We are experts in design, fabrication, installation, and maintenance of all types of fire protection systems in virtually all commercial markets for each stage of a buildings life cycle. Headquartered in Duluth, GA, Century Fire has more than 20 offices across seven states including Alabama, Florida, Georgia, Kansas, North Carolina, South Carolina, Tennessee, Texas, and Virginia. Benefits We believe our people are our biggest asset and as such, we offer comprehensive benefits, education, and training to ensure employees succeed and grow.

Benefits include:

Medical Dental Vision Flexible Spending Accounts Voluntary Life Insurance Short-term & Long-term Disability Paid Time Off Paid Holidays 401(K) with Company Match Employee Assistance Program Employee Relief Fund Supplemental Insurance including Critical Illness, Hospitalization & Accident Century Fire Protection is a GREAT place to work! Come and

GROW WITH US

!