Client Experience Manager: Plastic Surgery Practice (Webster, TX - Bilingual EN/ES))

Client Experience Manager:

Plastic Surgery Practice (Webster, TX - Bilingual EN/ES)) Lift Plastic Surgery - 1.0 Webster, TX Job Details Full-time $55,000 - $160,000 a year 5 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Professional development assistance Qualifications Spanish Teamwork English Facebook Instagram Full Job Description

TOP-PERFORMING CLIENT EXPERIENCE MANAGER

Employment Type:

Full-Time On-Site Location:

Webster, TX (outside Houston Metro)

Compensation:

$95,000 to $120,000 OTE (Year 1) Top performer ceiling $160,000+ Are you tired of being measured on activity instead of revenue? Are you the person on your team who actually closes the leads everyone else lets drift through the cracks? If you have been a top producer in i nside sales, medical device, real estate, hospitality, or aesthetic sales , and you have hit a ceiling because your current employer rewards tenure over performance, we should talk.

ABOUT LIFT PLASTIC SURGERY

Lift Plastic Surgery is a boutique, high-performing plastic surgery practice in Webster, TX, serving the Houston metro. We specialize in deep plane facelifts and high-value facial and body surgical procedures. Our patient base includes a substantial Spanish-speaking pipeline. Our reputation is built on outcomes, not volume. We operate in o ur own building with a certified OR and a full-service Med Spa. We are AI-powered with Ad Vital, a proprietary platform built by our founder, Dr. Shitel Patel, double board certified in General Surgery and Plastic Surgery. Check us out --> liftplastics.com

WHAT YOU WILL OWN

You are the conversion engine for every patient inquiry that enters our practice, regardless of where it originates: Every inbound phone call, DM, web form, social comment, and paid ad lead across Google, Meta, Instagram, TikTok, and Facebook Conversion of those inbounds into booked, paid consultations on the surgeon's or Sales Consultant's virtual or in-person calendar Sub 5-minute response time during business hours , with structured coverage outside hours Bilingual English and Spanish patient handling at a professional level Clean handoff to our senior sales consultants for in-person consultation closing Re-engagement and follow-up of patients who do not book on the first touch Source-level tracking so we know which channels produce real consults versus noise Social Media content capture & publishing ( testimonials, before/afters, patient stories) when patient interactions create those opportunities

HOW YOU WILL BE MEASURED

(KPI's Key Performance Indicators) Four numbers, all personally owned: Lead-to-consult-booking conversion rate across all channels Show rate for booked consults Response time on inbound leads (SLA compliance) Booked consult volume against monthly quota Variable compensation is tied directly to these. You control them, you earn them.

WHO YOU ARE

Verifiable track record of exceeding quota in your last two roles. Pay stubs or commission statements available on request. Bilingual English and Spanish at a professional level. Hard requirement. Equally comfortable on phone, video call, text, and DM. This is a multi-channel role. Mature judgment in patient communication. This is healthcare. Tone matters more than activity. Within 15 minutes commute of our Webster, TX location presence preferred.

WHO WE ARE NOT LOOKING FOR

Anyone who wants a flat salary. This role is performance-paid by design. Career front desk staff at medical or dental practices with no quota-carrying history. People who get nervous when handed a target. Anyone who has been laid off twice in a row without a clear performance story.

COMPENSATION & BENEFITS

Base salary: $55,000 to $70,000 depending on experience On-target earnings Year 1: $95,000 to $120,000 Top performer ceiling: $160,000+ . Variable comp is uncapped. Performance-based bonus structure tied to the KPIs above. Details provided during the interview process. Health insurance (50% employer-paid) Dental and vision insurance options available Paid time off and sick leave Product discounts on aesthetic treatments and skincare Continuing education support for relevant certifications

SCHEDULE & WORK ENVIRONMENT

Full-time position (5 days a week, sometimes 6): 8am to 5pm (Monday through Friday), with select Saturday hours Small team environment: work closely with Dr. Patel and a collaborative, cohesive staff Fast-paced but supportive: high patient volume with a focus on quality care Growth-oriented practice with a clear path for expanded scope GROWTH This is not just a job - or a place to "try something new" because your current career is boring you. Our right hire becomes the conversion backbone of this practice, with a path toward expanded scope across the entire patient experience and, over time, the possibility of equity participation as we grow the med spa side of the business.

HOW TO APPLY

Please submit your application on Indeed, including: Your current resume A 60-second video (selfie-style is fine) answering one question: tell me about a close in the last 12 months you are most proud of. Be specific. Numbers help. DM it to me in Indeed or email it to Applications without the video will not be reviewed. We are looking for people who follow instructions and who are comfortable on camera.

Job Type:

Full-time Pay:

$55,000.00 - $160,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Professional development assistance Vision insurance Application Question(s): What is your sales conversion rate from initial contact --> booked consult? What is your average response time for incoming phone calls looking to book appointments or ask questions?

Experience:

Proven Top-line Leads to

Booked Appointments:

3 years (Required)

Aesthetics Industry :

3 years (Required)

Work Location:

In person