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Entry-Level Service Writer / Customer Support Coordinator
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Bay Area Clean Team
Webster, TX (In Person)
Full-Time
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Job Description
Entry-Level Service Writer / Customer Support Coordinator Bay Area Clean Team Webster, TX Job Details Full-time From $500 a week 7 hours ago Qualifications Service writing Maintaining an organized workspace Phone communication Workflow management (operations management method) Operations coordination Service scheduling Maintenance activity documentation Meeting scheduling Managing clients in a customer support role Accounting data entry Working in the automotive repair industry Organizational skills Invoice data entry Production monitoring Automotive service record keeping Clean workspace maintenance Documentation Handling Communication skills Dealership experience Entry level File organization Office phone management Under 1 year Office record organization Full Job Description Overview
BAY AREA AUTO
Entry-Level Service Writer / Customer Support Coordinator Webster, TX Bay Area Auto is a fast-growing modern automotive repair and collision facility specializing in diagnostics, electrical repair, fleet/recon services, dealer support, and advanced vehicle repair operations. We are looking for a motivated, organized, and customer-focused Entry-Level Service Writer / Service Advisor Assistant to support our front office operations and assist our lead service advisor with customer communication, workflow coordination, and day-to-day shop operations. This is an excellent opportunity for someone looking to grow within the automotive industry and learn the operational side of a high-level repair facility.POSITION OVERVIEW
This role is designed to support:- Customer communication
- Appointment scheduling
- Vehicle intake
- Repair order documentation
- Technician communication
- Workflow coordination
- Recon and production tracking
- Customer experience management The ideal candidate is:
- Organized
- Detail-oriented
- Professional under pressure
- Comfortable on phones
- Able to multitask
- Coachable
- Hungry to grow Automotive experience is helpful but not required. We are willing to train the right person with strong communication and organizational skills.
DAILY RESPONSIBILITIES
Customer Communication- Answer incoming phone calls
- Schedule appointments
- Communicate professionally with customers
- Gather accurate vehicle concerns and symptoms
- Keep customers updated throughout repair process
- Assist with estimate follow-ups and approvals Vehicle Intake & Documentation
- Create repair orders in Tekmetric
- Document customer concerns accurately
- Verify VIN, mileage, warning lights, and symptoms
- Upload notes/photos when necessary
- Ensure complete and detailed customer intake Technician Coordination
- Relay factual customer concerns to technicians
- Assist in workflow allocation
- Help maintain smooth shop production flow
- Monitor vehicle status and stage movement Recon / Production Support
- Assist in managing HAP and dealer recon units
- Monitor Rapid Recon stages and aging
- Follow up on parts, approvals, and stalled units
- Help maintain production turnaround targets Administrative Duties
- Enter vendor invoices into Tekmetric
- Maintain organized paperwork and files
- Keep front counter and lobby clean/professional
- Support management with operational tasks
KPI / PERFORMANCE BONUS STRUCTURE
This position includes:- Weekly base pay
- KPI-based bonus opportunities
- Growth opportunities into a full Service Advisor role Performance bonuses may include:
- Appointment conversion rates
- Customer communication compliance
- Same-day follow-ups
- Positive customer reviews
- Workflow efficiency
- Recon turnaround support
- Accurate repair order documentation
- Parts/order accuracy
- Front office cleanliness and organization
- Phone call handling and professionalism Employees who consistently perform well and support shop efficiency will have strong earning growth opportunities.
IDEAL TRAITS
We are looking for someone who:- Is highly dependable
- Learns quickly
- Handles pressure professionally
- Communicates clearly
- Takes initiative
- Works well with technicians and customers
- Wants long-term growth
- Is solution-oriented
- Can follow systems and processes
- Takes pride in helping operations run smoothly
EXPERIENCE
Preferred but not required:- Automotive knowledge
- Customer service experience
- Call center experience
- Service writing experience
- Tekmetric experience
- Dealership or repair shop experience We are willing to train the right person.
COMPENSATION
- Weekly Base Pay
- KPI & Performance Bonuses
- Growth Opportunities
- Long-Term Advancement Potential
WHY BAY AREA AUTO?
Bay Area Auto is not a traditional repair shop. We are building a modern, process-driven automotive operation focused on:- Advanced diagnostics
- High-level customer experience
- Dealer/fleet partnerships
- Production efficiency
- Technology-driven workflow systems We are looking for team members who want to grow with the company and become part of a rapidly evolving operation.