Customer Service/Account Manager

Customer Service/Account Manager American Fork, UT Job Details Full-time $13 - $20 an hour 3 days ago Benefits Paid time off Qualifications Record keeping Managing customer accounts Customer relationship building Phone communication Customer service Filing Client relationship development High school diploma or GED Task prioritization Client services Customer support Phone etiquette Communication skills Entry level Customer complaint resolution Client interaction via phone calls Full Job Description We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Manage incoming calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Go the extra mile to engage customers Skills Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree

Job Type:

Full-time Pay:

$13.00 - $20.00 per hour Expected hours: 40 per week

Benefits:

Paid time off

Education:

High school or equivalent (Preferred)

Work Location:

In person