Customer Experience Manager

Customer Experience Manager -

Operations Location:

Holladay, UT Employment Type:

Full-Time Compensation:

$90,000k annually Overview Lead a team in a high-volume, customer-facing environment where delivering a consistent, high-quality experience is the top priority. We're looking for a hands-on leader who thrives in fast-paced, structured environments and knows how to build strong teams, manage performance, and create a polished, professional experience across every interaction. No industry-specific experience required — full training provided. What You'll Do Oversee daily operations in a customer-facing, high-volume environment Lead, coach, and develop team members to deliver a high-touch, professional experience Ensure every interaction is welcoming, efficient, and consistent Manage staffing, scheduling, and workflow execution Monitor and improve key performance metrics (KPIs) related to service, efficiency, and overall experience Guide conversations and provide clear, confident communication to customers Identify opportunities to improve processes, service quality, and team performance Step in as needed to support the team and maintain service levels What This Role Feels Like Fast-paced environment where attention to detail and composure under pressure matter A balance of people leadership and operational execution High standards — success is measured by team performance and customer experience quality A role where you are actively coaching, problem-solving, and driving results daily What We're Looking For 10+ years of leadership or management experience in customer service, hospitality, retail, call center, or operations environments Proven ability to manage performance metrics and drive results Experience coaching team members and leading performance-based conversations Strong communication skills with a service-oriented, professional approach Comfortable working in a structured, process-driven environment Highly organized with the ability to manage multiple priorities in a high-volume setting Preferred Background Hospitality, restaurant, hotel, or guest services leadership Retail or service environments with high standards and performance expectations Experience in customer experience or relationship-driven environments About You You've worked in environments where service quality was everything . You know how to lead a team, maintain high standards, and ensure every interaction leaves a strong impression. You're comfortable balancing people leadership with operational execution , and you take pride in building teams that deliver consistent, high-level results. Compensation & Benefits $90,000+ base salary + performance-based bonuses Health, dental, and vision coverage (majority employer-paid) 401(k) retirement plan Paid time off: 10 days (15 after one year) + 10 paid holidays Clear advancement and growth opportunities Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.