Client Experience Specialist / Office Administrator

• About Us:

• At Alder & Tweed, we are a premier interior design firm specializing in creating luxurious and bespoke spaces. Our firm is known for delivering exceptional service and innovative design. We believe that every detail counts, from the design of our spaces to the experience we provide our clients and team members.

• Position Overview:

• We are seeking a dynamic and personable team member, the ideal candidate will be the heart of our office, ensuring it operates smoothly and reflects the hospitality-driven culture we value. This role is perfect for someone who has a passion for creating a warm, welcoming atmosphere while maintaining the efficiency and organization of a high-end design environment.

• Key Responsibilities:

• Client Experience:

• Serve as the first point of contact for clients and visitors, providing an inviting, professional, and memorable experience that reflects our brand.

• Office Management:

• Oversee day-to-day office operations, including managing supplies, coordinating meetings, and ensuring the office environment is always pristine and inviting.

• Team Support:

• Assist the design team with administrative tasks, including scheduling the showroom, keeping resource library clean and organized, maintaining/ordering office supplies, receiving packages, etc. .

• Hospitality:

• Manage office hospitality, including preparing refreshments for client meetings, greeting clients, maintaining comfort stations and ensuring the office ambiance aligns with our brand.

• Vendor Coordination:

• Liaison between vendors, contractors, and service providers to ensure the office runs seamlessly.

• Event Planning:

• Organize and coordinate company events, client meetings, and special occasions.

• Qualifications:

• Proven experience as an Office Manager, Administrative Assistant, or similar role, ideally within a high-end service industry such as hospitality or luxury retail
• Exceptional organizational skills and attention to detail.
• Excellent communication and interpersonal skills with a strong sense of professionalism.
• A keen eye for aesthetics and an understanding of luxury service standards.
• Proficiency in office management software (i.e. Google Workspace).
• Ability to multitask and prioritize in a fast-paced environment.
• A passion for creating and delivering an outstanding client experience.

Job Type:

Full-time Pay:

$52,000.00

• $56,000.

00 per year

Benefits:

401(k) 401(k) matching Health insurance Paid time off

Education:

High school or equivalent (Required)

Experience:

Customer service: 2 years (Required)

Work Location:

In person