Skip to main content
Tallo logoTallo logo
Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Apply Offsite

Customer Retention Representative

Job

Safe Home Direct

Pleasant Grove, UT (In Person)

$35,360 Salary, Full-Time

Posted 2 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/13/2026

Review key factors to help you decide if the role fits your goals.
How is this calculated?
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
80
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

Customer Retention Representative 4.9 4.9 out of 5 stars Pleasant Grove, UT 84062 $17 an hour - Full-time Safe Home Direct 13 reviews $17 an hour -
Full-time About Safe Home Security:
Safe Home Security is a leading provider of innovative and reliable home security solutions. With a commitment to keeping families and properties safe, we specialize in state-of-the-art security systems and monitoring services. Our mission is to provide peace of mind to our customers through cutting-edge technology and exceptional customer service.
Position Overview:
Safe Home Security is seeking a dynamic and customer-focused Retention Specialist to join our team. The Retention Specialist will play a crucial role in preserving and enhancing our customer relationships by implementing strategies to reduce churn and increase customer satisfaction. This position requires a blend of strong communication skills, problem-solving abilities, and a genuine passion for customer success.
Responsibilities:
Customer Retention:
Proactively engage with existing customers to understand their needs, address concerns, and ensure overall satisfaction with Safe Home Security services. Develop and implement strategies to reduce customer churn and increase retention rates. Identify at-risk customers and implement targeted retention campaigns.
Customer Advocacy:
Build and maintain strong relationships with customers to encourage positive word-of-mouth and referrals. Act as a liaison between customers and other departments to ensure their needs are met and issues are resolved promptly.
Analysis and Reporting:
Analyze customer data and feedback to identify trends, common issues, and areas for improvement. Prepare regular reports on customer retention metrics and provide insights to management for continuous improvement.
Customer Feedback and Product Improvement:
Gather customer feedback and communicate insights to the management team for continuous improvement of our products and services. Collaborate with cross-functional teams to address and resolve recurring customer issues.
Qualifications:
Previous experience in customer retention, customer success, or a related role. Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Ability to work collaboratively with cross-functional teams. Familiarity with home security systems and technology is a plus.
Job Type:
Full-time Pay:
$17.00 per hour Expected hours: 40.0 per week
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Shift availability: Day Shift (Required) Ability to
Commute:
Pleasant Grove, UT 84062 (Required) Ability to
Relocate:
Pleasant Grove, UT 84062: Relocate before starting work (Preferred)
Work Location:
In person