Customer Experience Manager

Customer Experience Manager The Great Escape Room - 3.0 Arlington, VA Job Details Full-time From $55,000 a year 7 hours ago Benefits Paid time off Qualifications Customer communication Team leadership Stakeholder relationship building Full Job Description We are seeking a dedicated Customer Experience Manager to oversee our Arlington, VA location. This role requires an energetic leader with strong customer service skills, a passion for immersive entertainment, and a strong focus on driving business growth within the local community. The ideal candidate must be available to work evenings and weekends, as our primary business hours are Wednesday-Sunday. We offer a dynamic, hands-on environment that fosters teamwork, creativity, and growth opportunities.

Responsibilities:

Oversee daily operations to ensure a smooth, safe, and high-quality guest experience Drive bookings and revenue through local outreach, partnerships, marketing efforts, and community engagement Manage staff schedules and support team members during live guest experiences, including stepping in when needed Handle customer inquiries, group events, and corporate bookings while delivering excellent guest service Build community relationships, support basic marketing/social media efforts, and track key performance metrics Maintain strong leadership on-site, ensuring smooth operations and consistent team performance

Qualifications:

Experience in customer service, hospitality, entertainment, operations, or a similar guest-facing role Strong leadership, communication, and relationship-building skills Ability to work in a fast-paced, interactive environment and solve problems under pressure Comfortable supporting marketing, outreach, and community engagement efforts Flexible availability, including evenings and weekends

Pay:

Starting at $55,000 annually PTO Only qualified candidates will be contacted for an interview. MQBdz2BJmu