Value Realization Manager, Global Flagship

Customer Value Engagement Partner with Account Executives, Value Realization team members, and Solutions Consultants to understand customer goals, baseline metrics, and operational pain points. Lead or support value discovery sessions and business case development for strategic sales opportunities. Conduct ROI, total cost of ownership (TCO), and cost-benefit analyses to articulate the financial impact of Accruent solutions. Deliver value-focused presentations to customer stakeholders and decision-makers, including executives. Establish frameworks to measure pre- and post-implementation success metrics. Support preparation for Executive Business Reviews (EBRs) by providing data-driven insights on account value achieved. Work closely with Sales, Value Realization, Services, and Product teams to align value stories with customer use cases and industry benchmarks. Provide support throughout the sales cycle, including RFP responses, procurement justification, and contract negotiations. Enable sellers and account teams with tools, templates, and content to support value-based selling motions. Contribute to the refinement of Accruent's value realization methodology, templates, and messaging. Support development of success stories and value narratives that can be used in marketing and customer advocacy programs. 3-6 years of experience in customer value, sales engineering, customer success, management consulting, or financial analysis in a B2B SaaS company. Demonstrated ability to conduct ROI modeling, build business cases, or perform data-driven customer impact analysis. Strong communication and presentation skills with the ability to translate complex data into compelling customer narratives. Experience working directly with customers and internal cross-functional teams in a fast-paced environment. Proficiency in Excel, PowerPoint, and CRM systems such as Salesforce. Familiarity with TMS and/or Maintenance Connection solutions Exposure to enterprise customers, particularly in asset-intensive or highly regulated industries (e.g., facilities, healthcare, manufacturing, real estate). Familiarity with value-based selling, customer lifecycle management, or SaaS financial metrics (ARR, CAC, LTV, etc.). Bachelor's degree in Business, or a related field; advanced degree or certifications in business analysis or consulting is a plus.