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Customer Service & Operations Coordinator
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All Seasons Cleaning Services
Vancouver, WA (In Person)
$53,034 Salary, Full-Time
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Job Description
About All Seasons Cleaning Services All Seasons Cleaning Services is a locally owned and operated exterior home services company serving homeowners throughout the Portland and Vancouver metro area. Since 2015, we've built our reputation through hard work, quality service, honest communication, and treating customers the right way. We specialize in roofing, roof repairs, gutter installation and cleaning, exterior painting, pressure washing, landscaping, tree services, and complete property maintenance. We're not a large corporate company. We're a growing local business that takes pride in our work, supports our team, and values people who show up, take ownership, and help get the job done. As we continue to grow, we're looking for a highly organized Customer Service & Operations Coordinator to help keep our schedules, crews, projects, and customer experience running smoothly. This is an opportunity to become an important part of a growing company where your work directly contributes to our success and where there is room to grow for the right person. Responsibilities Customer Service & Client Communication
- Answer incoming calls, texts, emails, and online inquiries
- Provide exceptional customer service and professional communication
- Assist customers with scheduling, questions, project updates, and service requests
- Build positive relationships with homeowners and clients Scheduling & Dispatch Coordination
- Coordinate estimates, inspections, and job schedules
- Work closely with field crews, estimators, and management to maximize efficiency
- Manage daily dispatching and scheduling adjustments
- Ensure customers and crews are informed of schedule changes and project timelines Estimate & Sales Support
- Prepare, review, and send estimates through Jobber
- Follow up with customers regarding pending estimates
- Track estimate approvals and help move projects into production
- Support lead management and customer follow-up efforts Operations & Administrative Support
- Maintain accurate job records and project documentation
- Create and send invoices using QuickBooks and Jobber
- Track payments, project statuses, and customer communications
- Assist with process improvements and operational efficiency
- Help ensure projects move smoothly from initial inquiry through completion What We're Looking For
- 2+ years of experience in customer service, operations, dispatching, office management, project coordination, or administrative support preferred
- Strong communication and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and follow-through
- Strong sense of ownership and accountability
- Ability to prioritize tasks and make decisions independently
- Self-motivated with a proactive approach to problem-solving
- Professional, reliable, and accountable
- Comfortable using Google Workspace, QuickBooks, Jobber, CRM systems, email platforms, and scheduling software
- Construction, roofing, landscaping, property maintenance, or home services experience is a plus Who Thrives in This Role
- People who take ownership rather than waiting for instructions
- Strong communicators who enjoy helping customers
- Organized professionals who enjoy keeping projects on track
- Problem-solvers who can adapt in a fast-moving environment
- Individuals looking for long-term growth and leadership opportunities Compensation & Benefits
- Up to $30 per hour
- Full-time, year-round employment
- Supportive team environment
- Opportunity to grow into leadership and management roles Career Growth We value hard work, reliability, and people who take initiative.
Similar experience may include:
- Office Manager
- Administrative Assistant
- Project Coordinator
- Construction Administrator
- Dispatch Coordinator
- Service Coordinator
- Operations Assistant
- Operations Coordinator
- Customer Service Manager
- Office Administrator
- Scheduling Coordinator
- Executive Assistant
- Construction Office Coordinator
- Client Success Coordinator
- Home Services Coordinator
- Operations Manager To Apply Please submit your resume and include a brief paragraph describing a time you solved a problem, improved a process, or took initiative to help a team succeed.