Service Support Specialist

Job Description Insight Global is seeking a Service Support Specialist to support the coordination and execution of field service operations for our customer in Brookfield, WI. This individual will act as a key point of contact for service requests, working closely with internal teams and customers to ensure timely service delivery, accurate billing, and a high-quality customer experience. This role is heavier on invoicing and billing, while also serving as a backup to dispatch and service coordination.

Responsibilities include:

•  Serve as a primary point of contact for incoming service requests and customer inquiries
•  Coordinate field service activities, including scheduling technicians and supporting dispatch needs alongside the service team
•  Create and manage job forms, ensuring all required details are accurate and complete
•  Process service invoicing, including reviewing completed job forms, billing for labor/parts/expenses, and issuing customer credits as needed
•  Validate billing information, purchase orders, and customer details to ensure accurate invoicing
•  Communicate service schedules, updates, and follow-ups with customers and internal teams
•  Track and document service activity, ensuring proper records of costs, work completed, and supporting documentation
•  Partner closely with service leadership and team members to maintain workflow efficiency
•  Assist with improving service processes and maintaining a high level of customer satisfaction
•  Provide backup administrative and dispatch support as needed in a fast-paced environment We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

•  1-3+ years of experience in billing, invoicing, accounting support, or service coordination
•  Strong experience processing invoices, customer billing, and/or credits (billing is the primary focus)
•  High attention to detail with the ability to accurately track costs, service work, and documentation
•  Strong communication skills and professionalism when interacting with customers and internal stakeholders
•  Ability to multitask and shift between invoicing and service coordination in a fast-paced environment
•  Strong organizational, time management, and problem-solving skills
•  Customer-focused mindset with the ability to remain calm and responsive under pressure
•  Experience working in a field service or dispatch environment
•  Exposure to coordinating technicians, scheduling service calls, or supporting service operations
•  Familiarity with service documentation such as job forms, RMAs, or service reports
•  Experience working in a cross-functional environment with operations, field service, or leadership teams
•  Associate degree or relevant professional experience