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Service Department Appointment Coordinator
Job
Holiday Automotive
Fond du Lac, WI (In Person)
Full-Time
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Job Description
The Appointment Coordinator is responsible for scheduling vehicle service appointments by properly responding to phone calls, emails, texts, and internet inquiries from customers. Working weekdays, you'll use advanced customer relationship management and lead-handling software to oversee the flow of inquiries, update customer files, and schedule appointments. This weekday position is very process-oriented and fast-paced. Holiday Automotive is an award-winning, family-owned company that is known for upbeat employees who embody a culture of exceptional customer outcomes. We believe that genuine, engaged, ambitious and friendly team members are the engine of our success. Our business thrives on an environment that empowers individuals, recognizes performance, and encourages a healthy work-life balance. All of this is key to our success and stability, but we wouldn't have happy, long-term employees without taking care of them with strong income and generous benefits. Enjoy Benefits Including Accelerated Paid Time Off(PTO) Schedule Ample Medical, Dental, and Vision insurance Options Locally-managed 401(k)Program with Company Contribution Health Savings Account with Company Contribution Flex Spending Options Life and Disability Insurance Options Accident, Critical Illness, and Hospital Indemnity Insurance Options Appealing Employee Discounts on Vehicles, Services, Parts, and Accessories On-going Training and Education The Professional Respect of a Caring, Innovative Leadership Team Gillie Cookies and Other Fun Treats from Time-to-Time Responsibilities Answers and Effectively Handles All Phone Appointments with a Caring and Friendly Tone Responds to Internet Inquiries about Vehicle Service and Maintenance to Coordinate Customer Appointments Interacts Professionally with Colleagues and Service Personnel to Solve Customer Concerns Uses Customers' Desired Communication Methods to Properly Transfer Trust to Service Team Qualifications Strong Phone Skills Time Management, Multi-Tasking, and Effective Prioritization of Tasks are Required Self-Motivated, Goal-Oriented, and Structured in Approach to Work Proficient with Microsoft Office Suite and Able to Learn New Software Quickly