Customer Service Coordinator

Position Summary The Customer Service Coordinator supports daily customer interactions and service coordination within an aviation environment. This role serves as a key point of contact for customers while assisting with order tracking, service requests, parts requirements, and communication between internal departments. The ideal candidate is detail-oriented, eager to learn, and passionate about delivering excellent customer experiences in a fast-paced aviation setting. Key Responsibilities Customer Support Respond to customer inquiries via phone, email, and in-person in a professional and timely manner Provide basic information on services, parts availability, order status, and timelines Deliver a positive customer experience by demonstrating attentiveness, accuracy and follow-through Escalate complex questions or issues to senior team members when needed Provides support in generating and reviewing all invoices - providing explanation and guidance to Customers, as needed Establish and maintain a trusting relationship between MTS and its Customers Order & Service Coordination Assist with processing customer orders, service requests, purchase orders, repair orders, and work orders in the ERP database Track orders, shipments, and service progress, ensuring internal and external customers receive timely updates Coordinate with internal teams such as maintenance, parts, and logistics to support customer needs Help ensure timely and accurate delivery of services and parts Administrative Support Maintain accurate customer and order records within company systems Assist with data entry, documentation, and filing related to customer transactions Support preparation of quotes, invoices, and reports under supervision Help monitor workflows and ensure tasks are completed on schedule Learning & Compliance Develop a basic understanding of aviation terminology, parts, and operations Follow company procedures and aviation regulatory standards (FAA guidelines, as applicable) Participate in training and development opportunities to build industry knowledge Qualifications Required High school diploma or equivalent 3-4 years of customer service, administrative, sales or coordination experience Strong communication and interpersonal skills, both verbal and written Basic computer proficiency and software (

Microsoft Office:

Word, Excel, Outlook) Willingness to learn and adapt in a technical/aviation environment Familiarity with basic accounting techniques Organizational and administrative skills are an asset. Ability to support customers on an as needed basis. Key Competencies Customer-focused attitude with a positive, professional demeanor Strong attention to detail and organization Ability to multitask and prioritize work effectively Team player with a willingness to learn and ability to work independently Problem-solving mindset with good judgment Work Environment Office setting within an MRO aviation facility, spending extended periods of time sitting at a computer, as well as on the phone Frequent collaboration with operations, maintenance, and parts teams May involve occasional exposure to hangar or warehouse environments - must be willing to walk to various areas throughout the facility throughout the day May be a requirement to wear personal protective equipment (PPE) while working on the shop floor Compensation & Benefits Health, Dental, and Vision insurance Company provided Life Insurance, Short and Long-Term disability Paid time off and Holidays 401K with Company Matching Potential career path into senior customer service or operations roles

Pay:

$45,000.00 - $55,000.00 per year

Benefits:

401(k) 401(k) 6% Match 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

customer service, sales or coordination: 3 years (Preferred) Ability to

Commute:

Hartford, WI 53027 (Required)

Work Location:

In person