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Member Experience Associate

Job

Forge Sports Center

Madison, WI (In Person)

$43,680 Salary, Part-Time

Posted 1 week ago (Updated 5 days ago) • Actively hiring

Expires 6/29/2026

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Job Description

Forge Sports Center -
Madison, WI Job Title :
Member Experience Associate Description :
Opening this summer, the Forge Sports Center is a brand new sport and entertainment facility featuring multi-use sport courts that will be available for futsal, pickleball, and volleyball. The facility will feature an on-site coffee shop and bar, which will serve pizza, sandwiches, and salads. We are seeking high energy, customer-focused candidates to join our new team as Member Experience Associates. Please note that we are hiring both Member Experience Associates and Senior Member Experience Associates . Details below!
Job Responsibilities :
Set a welcoming tone of fun and community with every guest. Act as the first point of contact as guests enter the facility. Greet guests and verify membership information. Master the details of the Forge Sports Center membership plans, facility, and programs to be able to answer guest questions. Process guest requests into a court reservation/membership database. Answer incoming phone calls and address inbound questions received via email. Be familiar with facility emergency processes and procedures to ensure a safe experience for guests. Problem solve and address guest complaints in a professional manner. Coordinate with other staff members to facilitate the daily operations of the facility. Senior Member Experience Associates will act as Manager on Duty at designated times.
Qualifications:
Customer service experience is preferred. Experience working with computers and/or databases is preferred. Ability to sit or stand for long periods of time and move about the facility as necessary. Experience working in a team oriented environment is a plus. Strong attention to detail with an ability to handle multiple tasks at once. 1-3 years of experience in a customer facing role (Senior position only) Experience managing part time employees is preferred. (Senior position only)
Desired Qualities:
Ideal candidates will enjoy working in an active, sport-focused environment. Strong communication skills and enjoy engaging guests. Understand the importance of guest service and are willing to go above and beyond to foster a positive atmosphere.
Pay Information :
$17.00/hr (Member Experience Associate), $25/hr (Senior Member Experience Associate) To apply : Please submit your resume to info@the-forgesc.com.
Pay:
$17.00 - $25.00 per hour
Work Location:
In person