Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Customer Care Specialist
Job
Red Mountain Retail dba ASHLEY
Bessemer, AL (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
35
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
The Customer Care Assistant supports the Customer Care team by managing inbound and outbound customer communications across email and text platforms. This role plays a critical part in delivering timely, professional, and solutions-focused service while ensuring a positive customer experience. The position reports directly to the Customer Care Manager and does not have supervisory responsibilities. Key Responsibilities Manage and respond to customer inquiries via email and SMS/text messaging platforms in a timely manner Provide accurate information related to orders, products, delivery status, and service inquiries Resolve routine customer concerns and escalate complex issues to the Customer Care Manager or appropriate department Maintain professional, empathetic, and brand-aligned communication with customers Document all customer interactions and updates within internal systems Follow up with customers to ensure issues are fully resolved and satisfaction is achieved Assist with order tracking, issue resolution, and general account support Collaborate with internal teams (sales, warehouse, delivery, etc.) to ensure seamless service Identify recurring customer issues and share feedback to improve processes and customer experience Qualifications High school diploma or equivalent required; associate or bachelor's degree preferred 1-3 years of customer service or support experience (retail, call center, or digital support preferred) Strong written communication skills with attention to tone, grammar, and clarity Ability to manage multiple conversations and prioritize in a fast-paced environment Proficiency with email, texting platforms, and basic computer systems (CRM experience preferred) Strong problem-solving skills and a customer-first mindset About Red Mountain Retail dba ASHLEY Founded in 1987, Red Mountain Retail (RMR) is owned and operated by Woody Marks of the Marks-Fitzgerald furniture family of Alabama. Marks-Fitzgerald has a 75 year legacy of providing excellent customer service in our area. Ten (10) Ashley stores belong to the Red Mountain Retail organization with sales consistently exceeding $35+ million each year. Our stores are located across North and Central Alabama in Huntsville, Hoover, Scottsboro, Birmingham, Florence, Fultondale, Anniston, Tuscaloosa, Cullman and an Outlet store in Trussville. Our Distribution Center is located in Bessemer, AL. The company currently employs approximately 200 employees in our corporate headquarters. Our distribution center, retail, and customer care associates are dedicated to transforming our customers' shopping experience by providing superior customer service and quality products!!!