Appointment Setters / BDC Customer Service Reps

Appointment Setters / BDC Customer Service Reps Tameron Honda Eastern Shore - 3.0 Daphne, AL Job Details Full-time $15 - $24 an hour 6 days ago Benefits Paid training Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Opportunities for advancement Qualifications Phone communication Computer literacy Client database systems Computer skills Customer information system software Client interaction via phone calls Full Job Description 9871 Justina Avenue, Daphne, AL 36526 Special Finance BDC Appointment Setter Earn What You Deserve! No Cold Calling! Excellent Training, Benefits & Career Growth! Award-Winning Tameron Honda Eastern Shore is a GREAT place to have a rewarding career! We are seeking full-time Special Finance BDC Appointment Setters to contact potential customers who have requested help via phone and online to schedule appointments for the finance department to discuss special auto financing options. Key duties include contacting customers who have requested help, answering questions, using a CRM to manage contacts, and providing excellent customer service to book and confirm appointments. There is no cold calling! Phone sales experience is helpful! You will succeed with excellent training and support from our management team. We appreciate our employees and invest in their success! Earn what you deserve with our excellent performance-based pay plan! Apply now and drive your career forward with this great opportunity! Why work for Tameron Honda Eastern Shore? We provide a professional and supportive workplace where teamwork, respect, and results go hand in hand, and each employee has the training, support, and tools needed to suceed in their career. Special Finance BDC Appointment Setter responsibilities: Contact customers who have requested help: Make outbound calls to customers who have requested help to schedule appointments for auto financing discussions. There is no cold calling!

Manage leads:

Follow up with leads who are not ready to book, and customers who did not show up for appointments.

Use CRM software:

Utilize a CRM (Customer Relationship Management) system to log calls, track interactions, and manage customer information.

Confirm appointments:

Contact customers to confirm appointments to minimize no-shows and ensure a smooth process for the sales team.

Address customer concerns:

Answer customer questions and address their needs to ensure all concerns are handled before they arrive at the dealership.

Provide excellent customer service:

Offer professional and courteous service throughout the appointment-setting process to build relationships and ensure a positive customer experience. Special Finance BDC Appointment Setters key skills and qualifications: Communication and sales skills: Excellent verbal and written communication and persuasion/sales skills are essential for engaging with customers and scheduling appointments.

Computer proficiency:

Strong computer skills are necessary for using CRM software and other dealership tools.

Organizational skills:

The ability to manage a high volume of calls and follow up on leads efficiently is critical.

Customer service experience:

Previous experience in customer service, sales, or telemarketing is often preferred.

Enthusiasm:

A cheerful and enthusiastic disposition is helpful for creating positive customer interactions.

Full-Time Benefits:

Earn What You Deserve! $15 per hour training pay + lucrative bonus plan - averages $24 per hour! Training Medical, dental and vision insurance 401(k) plan with employer match Paid time off Employee discounts Closed on Sundays Career advancement opportunities