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Customer Service Representative

Job

Ropak Manufacturing Company Inc

Decatur, AL (In Person)

$54,153 Salary, Full-Time

Posted 6 days ago (Updated 1 day ago) • Actively hiring

Expires 7/4/2026

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Job Description

Job Title:
Customer Service Representative (Manufacturing)
Position Summary:
The Customer Service Representative serves as the primary point of contact for customers, ensuring a high level of service by managing orders, resolving issues, and coordinating with internal departments. This role supports sales, production and logistics to ensure accurate and timely delivery of products.
Job Duties:
Manage new customer onboarding by collection of credit applications, credit approvals, tax status, shipping method/terms, and all other required company information prior to accepting orders. Process customer orders for parts, machines and service work, including order entry, updates, and confirmations. Communicate order status, lead times and delivery schedules to customers. Distribute Sales Orders to internal departments. Provide pricing to customers for service trips. Copy drawings required for service parts and disseminate to appropriate departments. Coordinate with Production Manager, Engineering, and Sales to finalize part and assembly quotes. Follow up with service technician after service trip for copy of timesheet and expense report to complete sales order and give to Accounting for invoicing. Communicate with shipping department each day about service parts order ready to go out. Communicate with Production Manager, Production Supervisor(s), and S&R on orders that need to be expedited.
Qualifications:
High School diploma or equivalent required, associate or bachelor's degree preferred2+ years customer service experience, preferably in a manufacturing or industrial environment, Experience with ERP systems, and proficient in MS Office (Excel, Word, Outlook), Strong communication and problem solving skills, Detail oriented with strong organizational skills, Ability to manage multiple priorities Clear understanding of manufacturing processes, lead time, and supply chain concepts, BOM's and drawings
Pay:
$23.62 - $28.45 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance
Work Location:
In person