Customer Support Representative - Full Time

Customer Support Representative - Full Time Dothan, AL AAA Cooper Transportation, founded in 1955, is an asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly operated facilities in the Southeast, Southwest, Midwest and Puerto Rico and partners carriers with coverage into Canada, Mexico and across the globe, AAA Cooper Transportation can service nearly all transportation needs.

ESSENTIAL JOB DUTIES

Key Responsibilities Respond to customer inquiries via phone, email, and chat in a timely and professional manner Assist customers with booking, scheduling, and modifying transportation services Provide accurate information regarding routes, pricing, availability, and policies Resolve customer complaints and service issues with empathy and efficiency Coordinate with dispatchers to ensure timely delivery Track and follow up on delayed or disrupted services Maintain detailed and accurate customer records in company systems Identify opportunities to improve customer experience and report feedback to management.

Pay Range:

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General Benefits:

As a full-time AAA Cooper Transportation employee, you will enjoy benefits such as: Health, Dental and Vision Insurance Company Health Savings Account Contributions 401k with company match Company paid life insurance Long Term Disability Dependent Life Insurance Accidental Death & Dismemberment Insurance Wellness programs Paid Holidays Paid vacation Weekly direct payroll deposits Tuition Reimbursement Program Employee Assistance Program

JOB REQUIREMENTS EXPERIENCE / SKILL REQUIREMENTS

High school diploma or equivalent required Strong communication and interpersonal skills Ability to multitask and work in a fast-paced environment Proficiency with computers, and basic office software Problem-solving skills and a customer-focused mindset Ability to remain calm and professional under pressure Attention to detail Time management and organization Team collaboration.

CATEGORY

Service Center Administration