Phone Operator

Location:

Fairhope Office 188 Hospital Drive, Fairhope, AL 36532 Located on the campus of Thomas Hospital Our growing cardiology practice is seeking a friendly and professional Phone Operator to join our team in Fairhope, Alabama. In this important role, you will serve as a primary point of contact for patients by providing exceptional customer service and ensuring prompt, accurate communication. The ideal candidate is dependable, team-oriented, and able to manage a high volume of patient calls in a fast-paced healthcare environment. Previous customer service or medical office experience is preferred, but we are willing to train motivated candidates who are eager to learn and grow. This is a full-time, day shift position with no weekends and paid holidays off. Schedule & Benefits Monday-Friday Day shift only No weekends Paid holidays Health insurance Dental insurance Paid time off Paid sick leave 401(k) with company match Life insurance AD&D insurance Flexible spending account (FSA) Free parking Competitive pay Supportive team environment Responsibilities Answer incoming patient calls promptly and professionally Schedule appointments and assist with patient inquiries Route calls to appropriate departments and clinical staff Provide accurate information regarding appointments, messages, and office procedures Maintain professionalism and excellent customer service at all times Document patient communication accurately Collaborate with team members to improve patient experience and workflow efficiency Assist with general front-office communication tasks as needed Qualifications Previous customer service or healthcare experience preferred Strong verbal and written communication skills Excellent phone etiquette and interpersonal skills Ability to multitask in a fast-paced medical office environment Basic computer and Microsoft Office skills required Positive attitude and willingness to learn Ability to work effectively in a team setting Work Location Fairhope, Alabama - Thomas Hospital Campus