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Customer Service Representative (ON-SITE)
Job
Robert Half
Opelika, AL (In Person)
Full-Time
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Job Description
Job Summary We are seeking a reliable and detail-oriented Customer Service Representative to join a small, collaborative team in Opelika, Alabama. This is a fully in-office role supporting business-to-business customer service operations, with a primary focus on processing email inquiries, coordinating with suppliers, and helping ensure products are available to ship on time. This is an excellent opportunity for someone looking to grow their career in a team-focused environment. Key Responsibilities Respond to and manage customer service inquiries primarily through email Handle light business-to-business phone communication as needed Work with suppliers and internal teams to confirm product availability and shipping readiness Enter and update information accurately in company systems Use Excel and internal software to track orders, requests, and communication Maintain a high level of attention to detail in all customer interactions and order-related tasks Support the team with day-to-day administrative and customer service functions Communicate professionally and effectively with customers, suppliers, and internal staff