Contact Center Representative

•This position will be based out of our Troy Branch and is open to Troy Sorrell College of Business Students•

ROLE:

To assist members and personnel with service or technical support on the full range of digital communications for the credit union; explain services, respond to problems, communicate any situations involving digital services.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Assists members and personnel with their telephone requests by answering questions and resolving problems pertaining to digital services that are within their authority to resolve; refers problems that are beyond their authority to the correct supervisor, vendor, or technician. Provide timely response to any and all member requests that come into the Contact Center through email, fax, chat, or any e-channel. Assure that appropriate records are maintained and required reports are prepared. Communicate any changes or disruptions in any digital services to credit union staff to include any instructions, resolutions, or temporary solutions. Maintain accurate member account information on E-services. Insure that member information is consistently up to date with minimal errors. Perform other related duties as assigned. Volunteer to assist other departments with any tasks or overflow.

Experience:

One year to three years of similar or related experience.

Education:

Must be an active Troy University Student within the Sorrell College of Business. All In Credit Union is willing to accommodate handicaps to the extent a financial services organization can without impacting financial control or member service. All In Credit Union is an Equal Opportunity Employer of Females, Minorities, Veterans and Disabled/Drug Free Workplace.