Customer Service Account Representative

Account Representative

• Tuscaloosa, AL

DESCRIPTION

Dixie Pulp & Paper, Inc. is in need of a Customer Service Account Representative for our Tuscaloosa, AL Home Office location. Position reports to the Customer Service Manager. This is not sales or a call-center type role. It involves assisting / managing specific customer and supplier accounts that have already been secured by the sales team.

RESPONSIBILITIES TO INCLUDE, BUT NOT LIMITED TO

• Communicate and coordinate with customers, suppliers, vendors, salespeople, and other departments within the company with the goal of answering questions, solving problems, and meeting their needs
• Highly developed sense of integrity and commitment to customer satisfaction
• Handle and resolve all verbal and written correspondence timely, professionally and with a respectful, caring and responsive attitude
• this includes emails, memos, letters, spreadsheets, BOLs, etc.
• Understand and carry out oral and written instructions
• Prepare various customer reports, memos, & letters as needed
• Inspect and Analyze documents and correspondence for accuracy and follow up as needed
• Keep records of customer interactions and transactions
• Record details of inquiries, comments, complaints and actions taken
• Maintain customer/supplier databases
• Demonstrates independence, solid judgment, flexibility and problem solving in everyday duties
• Shows determination and perseverance to complete responsibilities to ensure deadlines and resolutions
• Completes work in an accurate and thorough manner
• Utilize computer and various software packages (Cietrade, Excel, Word, Microsoft Outlook) to complete daily responsibilities
• Possess a strong work ethic and team player mentality

EXPERIENCE

• 3 to 5 years office work experience in a service or logistics related industry preferred
• Strong decision making and analytical abilities
• Strong detail orientation and communication/listening skills
• Strong organizational skills to manage workflow and time
• Has a pleasant, patient, friendly and can-do attitude
• Paper background is a plus

COMPENSATION

• Competitive base salary commensurate on experience Work schedule
• 8 HR days
• 30 min. flex schedule
• Mon-Fri 7:30am-5:00pm (example: if you come in at 7:30 AM, you can leave at 4:30 PM
• must arrive between 7:30 AM
• 8:00 AM and leave no earlier than 4:30 PM) Dixie Pulp & Paper is an EOE, all encouraged to apply.

Job Type:

Full-time Pay:

From $40,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): This is not like a call center or a sales position. It involves assisting specific customers and suppliers that have already been secured by the sales team. Do you have similar experience with this? What are your career goals? So, where do you see yourself in the next 2-5 years? If I were to call your current supervisor/manager, what 2 things would they say you could improve upon?

Work Location:

In person