Call Center Agent

Home Call Center Agent Call Center & Customer Service $ 15 - $ 16 / Hour location_on El Dorado, Arkansas acute Contract/Temporary favorite_border

JOB ON CANDIDATE PORTAL

COPY LINK link Adecco is actively seeking a call center agent with previous experience in a similar environment regarding logistics or dispatch. The times of the shift would depend on associate availability and needs of business, but most shifts will be during the week and daytime. This position would be with a leading fuel supplier and would handle internalmunications between retail locations. This an onsite role that would require residence in El Dorado, AR or within amutable distance to El Dorado, AR.

Job Description:

Analyze technical issues at locations on a timely basis to decrease repair time of technical issues and prevent sales decreases. Answer calls from Sites and Vendors, analyze issues, instruct callers on solution or escalate to vendor or other department. with Vendors when self-maintenance and repair is impossible. Determine when to send a technician out to site locations. T is a cost associated with these decisions and substantial savings by decreasing the use of third-party vendors. Document and process tickets. Interact with operations/store personnel to resolve issues at site level, escalate store issues to District Manager. Perform any other related duties as required or assigned. Timely resolution of problem escalation to positively impact customer service at the store level, employee relations and loss of sales if not handled properly. Work with co-workers to address escalating problems for resolution, helping in areas of expertise.

Pay Details:

$15.00 to $16.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program,muter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay w applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to adecco/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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