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Bilingual Customer Service Rep.

Job

Conexiones Tornado

West Memphis, AR (In Person)

Full-Time

Posted 3 days ago (Updated 2 hours ago) • Actively hiring

Expires 7/4/2026

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Job Description

Bilingual Customer Service Rep. Conexiones Tornado - 2.2 West Memphis, AR Job Details Full-time 18 hours ago Qualifications Spanish English High school diploma or GED Full Job Description Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSRs are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties.
JOB SPECIFIC RESPONSIBILITIES
PLEASE
LIST BY ORDER OF IMPORTANCE
Provide an exceptional customer experience. Call customers to advise about changes or cancellations of scheduled runs. Respond to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service. Responsible for cash management and compliance. Operates cash register and/or credit card equipment. Sells and processes ticket orders via telephone, internet, and over the counter. Responsible for closing of the terminal including preparation of cash bank deposits, sales report and depositing in safe box. Maintains a professional working relationship with partnering retail agencies. Completion of required documentation for transactions made with partnering retail agencies. Daily accurate reporting of tickets sold, and cash collected. Effectively answer calls on multi-line system, appropriately greet callers and correctly route calls and screen calls as required. Greet visitors while following procedures in notifying employee or department the visitor/vendor is requesting to see. Utilize good judgment when confronted with the resolution of both internal and external conflict. Responsible for money transfer transactions Assist customers with luggage ID tag and transfer to luggage compartment Other duties as assigned.
EXPERIENCE
Please indicate the type of experience required/preferred for the position
Required or Preferred:
1 year of job-related experience preferred. Bilingual (Spanish/English) required.
EDUCATION
Minimum Formal Education:
High school diploma or equivalent required.