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Dealership Loaner Car Coordinator
Job
Subaru Superstore of Chandler
Chandler, AZ (In Person)
$37,737 Salary, Full-Time
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Job Description
Subaru Superstore of Chandler is seeking a Loan Car Concierge to join our amazing Service team to assist with our loaner car program. If you are looking for a tremendous career opportunity with the opportunity for growth, then look no further. Apply now!
Responsibilities:
Demonstrate exemplary customer service by warmly greeting, welcoming, assisting, and directing customers in a pleasant, professional, and helpful manner. Actively listen to our clients and their needs and exceed clients' expectations. Set appointments for loaner vehicle reservations. Generate car loaner agreements, explain terms to clients, collect required documentation, and complete vehicle inspections. Check-in loaner cars being returned by clients when picking up their vehicle from service. Inspect vehicles upon return for fuel usage and damage. Process observed damages with the customer's insurance. Check-out clients picking up their vehicles from service, collect payment, and connect them with their advisor or manager if they have questions. Support the active delivery process. Maintain daily inventory accountability to accommodate the booking of reservations and the timely delivery of reserved vehicles. Proactively communicate potential issues with customers, management and other departments in order to provide the best possible customer experience. Complete required Subaru and dealership training. High manufacturer CSI customer satisfaction survey scores is a must, you're part of this process and review. Ensure loaners that are scheduled for delivery are cleaned, inspected for damage, filled with at least 1/4 tank of fuel, and parked in designated area for delivery. Maintain loaner vehicle records and ensure all documentation requirements are met for each loaner contract. Escort each customer to their loaner vehicle, perform a walk around that covers preexisting damage and fuel levels. Follow-up with customers through the return of loaner and the completion of loaner process, perform a thorough walk around on returned rentals. Report damages accordingly.Qualifications:
Online car rental, management, and reservation software experience preferred (TSD) 1+ years customer service experience required Strong communication skills - friendly, great attitude Must have a valid and clean driver's license- Basic proficiency in Microsoft Office programs, and Excel
- Highly motivated, punctual, and strong work ethic
- Ability to multi-task with strong attention to detail We provide a positive, professional work environment.