Customer Service Specialist, Senior - Land Division (Department Promotion Only)

Local government is a purposeful journey where you can make a difference and help improve life for our thousands of citizens. With over 2000 employees in more than 30 departments, there's sure to be a position for YOU, whether you're just starting out or a seasoned pro. When you work for Pinal County, you'll have access to a wide range of benefits like comprehensive healthcare options and unmatched retirement plans that are the best in Arizona. An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work-Life Balance. Paid Vacation And Sick Leave 15 Vacation Days Accrued Annually Starting Day One After Three (3) Years of Service, 18 Vacation Days Accrued Annually After Five (5) Years of Service, 20 Vacation Days Accrued Annually Ten Paid Holidays + One Paid Floating Holiday to Use as You Wish 13 Sick Leave Days Accrued Annually Starting Day One Paid Sabbaticals Every Five (5) Years Two-Week Sabbatical After Five Years of Continuous Service Three-Week Sabbatical After Ten Years of Continuous Service Four-Week Sabbatical After Fifteen Years of Continuous Service Four-Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service Comprehensive Wellness Program Quarterly Wellness Challenges Vision Exams and Optometry Events Onsite Vaccination Clinics Onsite Mammogram and Prostate Screening Events Skin Cancer Screening Events Onsite Biometrics and Health Screening Events Onsite Financial Health and Retirement Planning Events Onsite & Online Fitness Resources and Onsite Sessions Like Yoga and Tai Chi Retirement Plans with Generous Employer Contributions

• Guaranteed Lifetime Benefit! Variety of Top Tier Affordable Medical Plans
• Six Different Medical Plans to Choose From Some Medical Plans with Zero Employee Premium Cost Dental and Vision Plans Tuition Reimbursement Program Alternative Work Schedules Telehealth Qualified Employer
• Public Service Loan Forgiveness Program
• Department of Education Employee Assistance Program with Ongoing Training & Development Options Civil Service Leave Van Pool Options Short-Term Disability
• Employer Paid Basic Life Insurance
• Employer Paid Flexible Spending Accounts for Dependent Care and Medical Expenses Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance Additionally, collaborate with a talented team committed to making Pinal County an outstanding place for residents and staff.

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JOB SUMMARY

Perform a variety of tasks to enforce state regulations and County codes and ordinances governing land use issues. Answer all phone calls coming into the main line. Greet and meet customers within. Complete all public records as assigned and answer all emails. Research information in various County databases Check customer's paperwork for completeness, explain requirements, and assist with completion of application. Check site plan for setbacks and other distances with the use of an engineer scale. Explain zoning and the use that applies per the ordinance to the customer. Enter application information into the computer system with customer. Make copies of the application and the site plan to ensure the other departments see the customer. Maintain absolute confidentiality of work-related issues, customer records, and restricted County information. Acts as a lead position to Customer Service Specialist position Perform other related duties as required. High school diploma or GED equivalent. Three (3) years of progressively responsible general office and clerical experience. Arizona residents must have a valid Arizona Driver's License upon hire; newly established Arizona Residents must have one within 30 days of hire. Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements Knowledge of Business English, spelling, and arithmetic. Knowledge of clerical and office practices and procedures. Skill in using data processing systems and other office equipment and machines. Ability to follow written and verbal instructions. Ability to communicate effectively orally and in writing. Ability to establish and maintain effective working relationships with employees, other agencies, and the public.

PHYSICAL DEMANDS

The work is sedentary requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The work also requires the ability to finger, perform repetitive motion, hear, speak, and demonstrate mental and visual acuity.

WORK ENVIRONMENT

Work is performed in a safe and secure work environment that may periodically have unpredicted requirements or demands. We appreciate your interest in our employment opportunities. At Pinal County, we value professionalism and treating others with respect. If these values are not demonstrated throughout the application and interview process we reserve the right to remove your candidacy from consideration and may impact your future Pinal County applications. The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the first quartile require additional approval. All qualified candidates eligible to work in the United States are welcome to apply. However, visa sponsorship is not available. Pinal County does not participate in STEM Optional Practical Training (STEM OPT). Pinal County requires pre-employment screening, which includes a Motor Vehicle Record check, a comprehensive background check (encompassing employment, education, and criminal history), and drug testing for safety-sensitive roles. Criminal convictions do not automatically disqualify candidates from employment. Employment offers are contingent on successful pre-employment screening. If driving is a requirement of the position, you must have a valid Arizona State Driver's License in accordance with Arizona State Law. Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties, just as though they were actually written out in this description This is an internal promotion opportunity for current employees of the Assessor's department only. You must be a current employee to be considered for this position