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Scheduling Customer Service Agent

Job

MasterCraft Garage Door Service LLC

Gilbert, AZ (In Person)

$41,600 Salary, Full-Time

Posted 1 week ago (Updated 1 week ago) • Actively hiring

Expires 7/15/2026

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Job Description

MasterCraft Garage Door Service LLC is a second-generation, family-owned garage door company serving the East Valley since 2010. We are independently owned and operated, not a franchise, not a call center. We run on process, procedure, and clear expectations so our team always knows what success looks like. We are looking for a Customer Service Representative to join our in-office team in Gilbert, AZ. This is a phone-first role built around scheduling, outbound maintenance outreach, and supporting our field technicians so every job runs smoothly. Learn more about our team and apply at mastercraftgaragedoorservice.com/careers/ Position Overview Part-time or full-time, in-office position
Pay:
$18 to $22 per hour based on experience
Location:
Gilbert, AZ What You'll Do Answer inbound calls and respond to customer inquiries in a timely and professional manner Schedule service appointments and manage the dispatch calendar through ServiceTitan Conduct outbound calls to schedule and follow up on recurring maintenance service appointments Maintain accurate records of customer interactions and job details through ServiceTitan Communicate clearly with technicians in the field to ensure smooth job flow Represent MasterCraft with professionalism and genuine care on every interaction What We're Looking For Prior experience in a customer service or office environment is preferred but not required Strong verbal communication skills and a professional phone presence Comfortable working in a fast-paced environment and managing multiple priorities Reliable, detail oriented, and self-managed Proficient with computers and willing to learn new software Experience with ServiceTitan is a plus What We Offer $18 to $22 per hour based on experience Paid time off 401k A structured team environment with clear expectations and defined processes Opportunity to grow with a well-established locally owned company
Job Type:
Full-time Pay:
$18.00 - $22.00 per hour
Benefits:
Paid time off
Work Location:
In person