Accounts Receivable / Customer Service Clerk

Benefits:

401(k) matching Health insurance Accounts Receivable / Customer Service Clerk Arizona Complete Candy & Tobacco 6020 N 55th Ave, Glendale, AZ 85301 $19.50 - $24.00/h - Full-time Monday to Friday 9-5 In-person Job Summary Arizona Complete Candy & Tobacco is looking for a reliable and detail-oriented Accounts Receivable / Customer Service Clerk to join our office team. This position is responsible for supporting the full order-to-cash process, including: Invoicing Payment processing Collections Register reconciliation Daily deposit preparation Backup/fill-in cashiering as needed Phone-based customer communication This is a high-accountability position that handles: Financial records Customer account information Payments Daily deposits Customer transactions when assisting as backup cashier Customer calls regarding accounts, invoices, payments, and collections The right candidate will be trustworthy, organized, process-driven, and comfortable following a clear daily routine. This person must also be comfortable making outbound calls and answering incoming phone calls in a professional manner. Responsibilities Accounts Receivable & Collections Process driver invoice packages throughout the day File invoices and maintain accurate account records Collect and process checks received in person and by mail Scan check stubs and related documentation for internal records Review and correct invalid customer email addresses Send professional past-due collection emails to business customers as directed Make outbound calls to customers regarding account questions, past-due balances, payment issues, and billing discrepancies Answer incoming phone calls professionally and assist with customer account, invoice, and payment questions Assist with customer account questions, invoice issues, payment questions, and billing discrepancies Coordinate with the warehouse outbound team regarding credit memos and account-related paperwork Register Reconciliation & Cashiering Support Reconcile registers according to company process Count, total, and organize register checks Complete the daily accounting Excel sheet, including cash, checks, and total deposit amounts Verify daily sales reports and register activity Check for open credit batches and confirm batch status as needed Scan register charges and related paperwork to the AR department Provide backup/fill-in cashiering support as needed Assist customers with checkout transactions when covering the register Daily Deposit Processing Prepare daily check totals and deposit documentation Verify physical check counts against bank deposit counts Record daily deposit totals accurately Confirm deposit amounts match supporting documentation Complete daily deposit processing through BofA CashPro Report deposit totals and any exceptions to the General Manager daily Qualifications 1-3 years of accounts receivable, billing, collections, or order-to-cash experience required Experience with an ERP or accounting platform required Sage 100 experience is a strong plus, but training is available for the right candidate Solid Microsoft Excel skills required Strong written and verbal communication skills Comfortable making outbound customer calls and answering incoming phone calls Ability to send professional customer collection emails Comfortable handling high-volume, detail-heavy daily processes Ability to work independently within a structured routine Reliable, punctual, and self-directed Ability to handle confidential financial and customer information with discretion Willingness to provide backup cashiering support as needed Preferred Experience Wholesale distribution, food service, retail, or B2B experience Bank deposit reconciliation experience Cash handling, cashiering, or register reconciliation experience Sage 100 experience Phone-based customer service or collections experience Ideal Candidate Honest, dependable, and highly detail-oriented Takes checklists seriously and follows processes consistently Understands the importance of accuracy when working with customer accounts and company deposits Comfortable picking up the phone, making customer calls, and handling account conversations professionally Steady, trustworthy, and comfortable with repetitive but important daily work Enjoys structure, clear expectations, and taking ownership of a key office function Willing to step in and assist with customer-facing cashier duties when needed