Bilingual Customer Service Representative

Bilingual Customer Service Representative LHH US Phoenix, AZ Job Details Full-time $17 - $19 an hour 7 hours ago Benefits Commuter assistance Paid holidays Disability insurance Health insurance Dental insurance Employee assistance program Vision insurance Life insurance Paid sick time Qualifications Customer communication High school diploma or GED Client database systems CRM system proficiency Productivity software Full Job Description LHH Recruitment Solutions is partnering with a growing company in Glendale, AZ that is looking for a full-time Bilingual Customer Service Representative (Spanish/English) to join the team. This is an onsite position Monday through Friday. Pay range is $17.00-$19.00 per hour depending on experience. As a Bilingual Customer Service Representative, you will be the first point of contact for customers both inbound and outbound. Key Responsibilities Answer inbound calls, make outbound calls, and emails with customers. Guide customers through the order processing and product details. Document all interactions in the CRM system with accurate data entry and attention to detail. Escalate complex issues to appropriate departments while maintaining ownership of the customer experience. Deescalate calls as needed Translate bilingual Spanish calls and written emails to Spanish/English Assist with outbound calls for follow-ups. Customer account management and verification of information. Process payments accordingly and provide receipt via email to the customer Assist with any troubleshooting tier one support for the customer. Support special projects as needed. Required Qualifications High school diploma or equivalent is required. 1+ years of customer service experience or call center experience, preferably in insurance or healthcare industries. Strong communication and problem-solving skills. Proficiency in Microsoft Office and CRM systems. If you meet the minimum requirements and interested in this position apply now!

Pay Details:

$17.00 to $19.00 per hour Search managed by: Morgan Ross Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for

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