Customer Service Agent Onsite Central Phoenix $18/hr Entry level

Type of Hire:

Long-term temp

Start Date:

4/21/26

Pay Rate:

$18/hr

Location:

Onsite - Phoenix, AZ 85034

Schedule:

M-F, 7am-4pm and 6am-3pm (must be flexible for both)

Training:

4 days, 7am-4pm

Dress Code:

Business casual

Overview:

Entry-level Customer Service Agents process escrow payments to insurance carriers on behalf of banks. Using company software, agents generate and submit payments through carrier websites, automated phone systems, or direct calls with carrier reps. Strong performance can lead to promotion into Customer Service Representative roles. This role is outbound calls only —no inbound calls or complaint handling. Agents ramp from ~30 to 70 calls per day, with occasional long hold times. Overall, it's a more positive call center environment than most.

Responsibilities:

• Update payment status in CRM software
• Escalate issues to team leads promptly
• Make payments via web portals
• Process payments through automated phone systems
• Submit payments by speaking with carrier reps
• Track daily workload and progress

Requirements & Qualifications:

• High School Diploma
• 1-2 years customer service experience (call center preferred)
• Pleasant, calm phone presence
• Strong spoken English
• Growth mindset, problem-solving ability, self-starter
• Ethical, driven, team-oriented, adaptable to change csr