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Customer Service Representative

Job

Day & Night Air Conditioning Heating & Plumbing

Phoenix, AZ (In Person)

Full-Time

Posted 2 days ago (Updated 2 hours ago) • Actively hiring

Expires 7/4/2026

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Job Description

Customer Service Representative Day & Night Air Conditioning Heating & Plumbing - 5.0 Phoenix, AZ Job Details 17 hours ago Benefits Paid holidays On-site gym Paid time off 401(k) matching Qualifications Live chat Email customer support Serving clients Phone communication Service scheduling Greeting customers High school diploma or GED Customer engagement Initial Contact (sales skills) Customer interaction during outreach Communication skills Entry level Client interaction via phone calls Full Job Description Day & Night Air Conditioning, Heating, and Plumbing comprises a team of individuals passionate about providing exceptional, honest service. Our employees feel good about going to work every day because they work for a company that believes in making a difference, not just a buck.
What we offer:
Competitive pay & spiff opportunities! We cover nearly 100% of your healthcare premiums and 50% of your family's premiums. Paid time-off + paid holidays Retirement benefit (401K) + generous company match! Onsite gym. A family. This is last on the list because it's most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Day & Night.
What we need from you:
Be the first point of contact for incoming calls and providing a 5-star experience for all customers. Act as a membership expert by explaining plan benefits, assisting with renewals, and scheduling seasonal visits. Make Outbound calls on special promotions. Communicate with customers via phone, text, email, and chat.
What we are looking for:
High school diploma or equivalent. Previous experience in customer service, preferably in the HVAC or home services industry. Service Titan Experience strongly preferred Strong communication skills and a friendly attitude. Excellent organizational abilities and attention to detail. Ability to remain calm and professional under pressure. After 46 years in business, we know a thing or two about what it takes to make an experienced Customer Service Representative happy. Come join our team, apply today! Day & Night Air Conditioning, Heating, and Plumbing is an Equal Opportunity Employer, including Disability/Vets.