Customer Service Rep I - PHC

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction.

Job Responsibilities:

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Documents calls and intakes in computerized record keeping system (Productivity) Verifies and updates demographic information such as address and telephone number in computerized records

Requirements:

Read and analyze documents such as patient orders Comprehend pharmacy prescription terminology Effectively communicate with co-workers and patients alike Help with the training of employees Calculate figures and amounts in reference to frequency and doses dispensed Apply common sense understanding to carry out oral and written instructions

Education and Experience:

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience Must meet any licensing requirements necessary for specific location Computer entry experience required

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.