Customer Service Field Specialist (Medical Equipment)

Customer Service Field Specialist (Medical Equipment) Arjo Inc. - 3.1 Surprise, AZ Job Details Full-time $22 - $25 an hour 3 hours ago Benefits Paid training Paid holidays Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Parental leave Vision insurance 401(k) matching Opportunities for advancement Life insurance Referral program Qualifications Box truck Interpersonal skills Outdoor work Field service Customer service High school diploma or GED Driver's License DOT Physical Certification Problem-solving Delivery driving Commercial driving Customer complaint resolution Full Job Description Make a Difference—Every Day Looking for more than just a driving job? At Arjo, you'll play a meaningful role in healthcare—helping hospitals and care teams provide safe, high-quality patient care. As a Customer Service Field Specialist , you'll combine hands-on work, customer interaction, and problem-solving to support the people who care for others. This is not a typical delivery role —you'll build relationships, support clinical staff, and make a real impact every day.

Why This Job Stands Out Top Pay:

$22-23.50/hr + 2nd shift differential (8%) + overtime + incentives

Home Daily:

Local routes - no long-haul driving

Stable Career:

Growing healthcare industry

Meaningful Work:

Support hospitals and patient care

Strong Benefits:

Medical, dental, vision, and 401(k) with company match

Paid Time Off:

PTO (accrued, up to 15 days annually) + 8 holidays + up to 4 floating holidays + paid birthday day

Career Growth:

Paid training and advancement opportunities What You'll Do Deliver and pick up medical equipment at hospitals and healthcare facilities across the Phoenix area Provide basic equipment orientation and support to clinical staff Build strong relationships through professional, responsive customer service Ensure accurate delivery, pickup, and service documentation Identify and resolve customer concerns quickly and professionally Load, unload, clean, inspect, and disinfect equipment to Arjo safety and quality standards Operate a 20-foot box truck safely and professionally Maintain a clean, organized vehicle and professional appearance A Day in the Life You'll start your day at our Surprise service center, load your route, and travel locally to healthcare facilities. Throughout the day, you'll interact with nurses and hospital teams, deliver and set up equipment, answer questions, and ensure everything meets their needs. No long-haul routes. No overnight travel. Home every day. Full-time 2nd-shift schedule: Tues-Sat / 3pm-11:30pm What We're Looking For 2+ years of customer service, delivery, or field service experience Strong communication skills and a customer-first mindset Must have a clean driving record Ability to operate a 20-foot box truck Ability to lift up to 30 lbs and push/pull up to 75 lbs Comfortable working in a warehouse and outdoor Arizona environment Schedule based on customer demand; may include afternoon shifts and weekends Ability to travel , including: One week of training in San Antonio, TX Additional travel opportunities to support service centers nationwide Travel by commercial air for business needs Why Arjo vs. Other Companies? Primarily hospital-based work (not in-home care) Local routes—home every day Higher pay than many similar roles in Phoenix Strong focus on customer relationships, not just deliveries

Job Type:

Full-time Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Referral program Tuition reimbursement Vision insurance Application Question(s): Are you willing to undergo a 10-panel drug screening as a condition of employment? This position is contingent upon obtaining and maintaining a valid Department of Transportation (DOT) medical certificate, with medical clearance for a minimum duration of one year. Are you willing to comply with this requirement? Do you currently have a valid driver's license?....And no moving violations in the last 3 years? Are you able to work the following full-time schedule: Tu-Sat/3pm-11:30pm ?

Education:

High school or equivalent (Required)

Experience:

Customer service: 2 years (Required)

License/Certification:

Driver's License (Required) Ability to

Commute:

Surprise, AZ 85379 (Required)

Work Location:

In person