Veterinary Client Care Representative

Veterinary Client Care Representative Companion Pet Partners, LLC - 2.5 Surprise, AZ Job Details Full-time $18 - $21 an hour 10 hours ago Benefits Paid time off 401(k) matching Employee discount Referral program Qualifications Optimizing workflow processes Patient scheduling systems Animal hospital experience Customer relationship building Maintaining an organized workspace Financial transaction processing Depositing cash Phone communication Operations coordination Greeting customers Filing Care documentation Veterinary client education High school diploma or GED Managing clients in a customer support role Pet care appointment scheduling Health record tracking Animal patient charting Hospital scheduling management Communication with pet owners Multi-line phone systems Deposits Handling patient inquiries 1 year Clean workspace maintenance Patient registration Documentation Handling Managing patient records Medical terminology Patient scheduling via phone

Full Job Description Why Join Our Team:

Animal Medical Center of Surprise is an AAHA-accredited veterinary hospital located in the heart of one of Arizona's most vibrant communities. As a modern, technologically advanced practice, we set the gold standard for patient care by combining cutting-edge equipment, efficient workflows, and a team-centered approach. At AMC, you'll work in a state-of-the-art facility where thoughtfully designed systems reduce stress and maximize efficiency. Our investment in advanced technology and streamlined processes allows you to focus on what matters most—providing exceptional care while building lasting relationships with clients and their pets.

What Sets Us Apart AAHA Accreditation:

Commitment to meeting the highest standards in veterinary excellence

Modern Facility :

State-of-the-art equipment and technology for advanced patient care

Efficient Workflow:

Thoughtfully designed systems to reduce stress and optimize care

Work-Life Balance:

4-day work week with 10-hour shifts giving you 3 days off every week

Supportive Culture:

A team that prioritizes wellness, support, and connection Located in Surprise, Arizona, enjoy the unique blend of desert beauty and suburban convenience that makes this community special. Join us for a rewarding career where cutting-edge medicine meets compassionate care in an environment designed to make your workday both fulfilling and less stressful.

About This Role:

As a full-time Client Care Representative , you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us. You'll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care.

What Success Looks Like:

Creating Exceptional First Impressions:

You'll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.

Communication Excellence:

You'll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.

Appointment Wizard:

You'll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.

Team Coordination:

You'll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.

Professional Environment:

You'll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets. What Makes You a

Great Fit:

Providing a welcoming and professional first impression by greeting every client with efficiency and warmth Ability to multi-task and attend to multi-line phone systems and veterinary programs Proficient in handling high volume, high stress cases while maintaining professionalism Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls Maintaining any required documents or medical records Upholding rigorous hospital standards for cleanliness and organization Accurately handle deposits and financial transactions from clients Accurately educate clients on veterinary services and best practices for animal care

Education & Experience:

High School Diploma/GED or equivalent required 1+ years of customer service experience in an animal hospital Experience with veterinary programs Knowledge of veterinary terminology and protocols Manage cash handling and financial transactions

How We'll Support You:

Competitive Pay:

$18.00 - $21.00 per hour, commensurate with experience

Comprehensive Benefits:

401k with company match

Growth Opportunities:

Continuing education and professional development support

Work-Life Balance:

PTO and mental health assistance

Perks:

Employee discounts on services, a scrub allowance, and a referral program

A Welcoming Team:

We're a hard-working and collaborative team where your voice matters!

Pay Range:

USD $18.00 - USD $21.00 /Hr.

EEO Statement:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.