Customer Resolutions Specialist

Customer Resolutions Specialist Ikea us - 3.7 Tempe, AZ Job Details Full-time $19.96 - $28.20 an hour 1 day ago Benefits Paid parental leave Paid holidays Health insurance Dental insurance Paid time off Parental leave Vision insurance Referral program Retirement plan Pet insurance Qualifications Customer returns handling Full Job Description "You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and . Join the team and start a better life for yourself." Location Tempe Employment type Full Time Permanent Department Customer Relations Anticipated Closure Date 2026-06-24 You already applied for this job. Customer Resolutions Specialist with Facebook Customer Resolutions Specialist with LinkedIn Customer Resolutions Specialist with Twitter Candidate profile (title) Why we will love you Candidate profile (text) - Default language "You care about making a positive impact. You understand greatness requires thinking differently. An inclusive work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. If you want to contribute, grow, and your uniqueness, join our team and start a better life for yourself." Key responsibilities (title) What you'll be doing day to day Key responsibilities (text) "• Resolves customer issues by collecting pertinent information, informing customers of options, and finding an acceptable resolution. Resolves customer issues with urgency while balancing the needs of the customer; as well as the needs of the IKEA store, Customer Support Center while considering operational procedures and costs. Collaborates with our Store partners, service providers and installation providers to satisfy customer issues and to ensure customer standards are met or exceeded. Provides customers with a forum to express their concerns and react in a professional and empathetic manner. Maintains accurate records of customer resolutions and follow through/negotiate credits and/or discounts based on Return policy/incident and coordinate the return of merchandise with the customer. Creates and supports reporting Customer Resolution metrics to ensure KPIs are being met. Contributes to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers" Team vision ( title) Together as a team Team vision (text) At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people! Let's connect ! Let´s connect

JOB TYPE

Full time, Permanent

BENEFITS ELIGIBLE

Yes HOURS:

38-40 hours per week The pay range for this role is $19.96 - $28.20 based on Ikea relevant hears of experience. At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more! Generous paid time off, holiday and sick time WiselyPay - get earned wages up to two days early Paid parental leave (up to 16 weeks) KinderCare tuition discount Retirement and bonus plans Co-worker discount, meal deal, and referral bonus Pet insurance program Education assistance and learning programs Safety shoe reimbursement 24/7 telehealth visits Dental and vision plans Medical and Rx plans (must work min. 20 hrs/wk) A fun and inclusive work environment Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role." The starting rate/ salary for this position ranges from 19.96 USD to 28.2 USD and will be based on relevant work experience. Why you will love us From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, "to create a better everyday life for the many people" inspires and guides us in everything we do. This is IKEA. What we all have in common Living our values Being your unique self, while respecting and including others A passion for home furnishing Performing & delivering while learning & developing Having fun!