Customer Service Representative

Description We are looking for a Customer Service Representative to join a mortgage and financial services team in Tempe, Arizona. This Contract to permanent opportunity is ideal for someone who enjoys helping customers, communicating clearly, and building experience in a fast-paced call center setting. In this permanent, on-site role, you will support borrowers with account questions, payment-related concerns, and delinquency outreach while delivering attentive and empathetic service. The position offers structured training and a strong pathway for long-term growth within the mortgage industry.

Responsibilities:

• Respond to incoming customer calls related to mortgage accounts, including payment questions, escrow matters, and general loan support.
• Place outbound calls to borrowers to discuss overdue balances and encourage timely payment resolution.
• Deliver accurate information with an attentive, service-focused approach that supports a positive customer experience.
• Record customer conversations, account updates, and follow-up actions thoroughly within internal systems.
• Maintain adherence to regulatory requirements, company policies, and quality standards during every interaction.
• Take part in onboarding, guided training, and ongoing coaching to strengthen product knowledge and service performance.
• Manage a steady volume of phone activity while staying organized, attentive, and courteous throughout the workday. Requirements
• Previous customer service experience is required, such as call center support, administrative assistance, front desk service, retail, or a similar environment.
• Strong verbal communication skills with the ability to explain information clearly and professionally.
• Proven ability to solve problems, remain composed under pressure, and handle frequent customer interactions effectively.
• Comfort working in a permanent on-site position in Tempe, Arizona, Monday through Friday, with availability for one Saturday shift per month.
• Interest in developing knowledge of mortgage servicing and growing within the financial services industry.
• Basic computer proficiency and the ability to document information accurately while managing live calls.
• Experience handling inbound and outbound calls is preferred.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .