Customer Support Representative

Customer Support Representative Covid Audio and Video Inc. Tempe, AZ Job Details Full-time $22 - $23 an hour 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Flexible schedule Qualifications Sales support Phone customer support B2B business model Attention to detail B2B Customer support

Full Job Description Job Summary:

We are a dynamic and growing company specializing in Audio Visual Connectivity Solutions. Our innovative products and dedication to customer satisfaction have positioned us as a leader in the market. As we continue to expand, we are seeking a talented and experienced Customer Support Representative to join our team. This is a challenging and rewarding career opportunity for a highly motivated individual with a passion for client support.

Job Responsibilities:

Receive and review customer orders via email, phone, or online platforms. Accurately enter order details, including product information, pricing, and shipping details, into our order processing system. Communicate with customers and internal teams to clarify order requirements and address any questions or concerns. Collaborate with sales, manufacturing and logistics teams to prioritize and expedite order fulfillment based on customer requirements. Respond to customer inquiries and resolve issues via phone and email. Provide accurate information about products/services and assist with order-related questions. Collaborate with other departments to ensure customer satisfaction. Proactively identify opportunities to improve customer experience and provide feedback to the relevant departments.

Qualifications:

3-Years experience in Customer Support. 1-Year Customer Support experience in a distribution environment. 1-Year Customer experience in a B2B customer support role. Superior customer support skills Have excellent written and verbal communication skills, display professionalism and customer focus. Must possess a high attention to detail.

About Covid:

Covid has been manufacturing innovative connectivity solutions for more than 40 years. Products span the categories of custom wall plates & panels, cable products, connectors, signal management solutions and many other A/V accessories. Superior product lines and outstanding customer service have made Covid a leader in the A/V industry. Markets that rely on Covid products include education, bio-med, corporate, government, and houses of worship. You will find a variety of Covid products in courtrooms, auditoriums, lecture halls, board rooms, patient rooms, and many high-profile government and military installations.

Job Type:

Full-time Pay:

$22.00 - $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Experience:

Customer support: 3 years (Required)

Work Location:

In person