Customer Experience Assistant

Role Description:

Customer Experience Team Member and Swim Instructor (we train in house) We're looking for a proactive team player to join our Customer Experience (CE) and Aquatics Team! As the face of DeMont, you'll help shape first impressions, build trust with families, and ensure every interaction reflects our 'DeMont Way.' In this role, you'll partner with the Customer Experience Director to keep everything from family outreach to retail and facility upkeep running smoothly. Like every member of the DeMont family, you'll also dive into the water as a trained swim instructor, helping us foster the safe, fun, and values-driven environment where every child and parent feels right at home. Are you ready to make an impact, save lives, and work in a place that leads with kindness? Join DeMont Family Swim School and be part of a team that helps children and instructors gain confidence and life-saving skills in the water. What You'll Do Partner with our

Leadership:

Support the Customer Experience Director in managing the "behind-the-scenes" magic - from streamlining enrollments and reporting to crafting creative family outreach that keeps our community connected. Be the

Face of DeMont:

Serve as a primary point of contact for our families, ensuring every interaction is warm, helpful, and reflects our commitment to excellence. Dive into

Instruction:

Share the joy of swimming by teaching lessons, while also taking pride in our "home" by assisting with daily facility upkeep to keep our environment sparkling and safe. Champion the

DeMont Way:

Proactively create a safe, fun, and encouraging atmosphere where both staff and families feel supported and celebrated. Grow with a

Values-Driven Team:

Collaborate with a supportive group of professionals who are dedicated to making a lasting impact on the lives of children. Who We're Looking For A high degree of empathy and the ability to understand diverse perspectives A natural energy-lifter with a positive outlook who thrives on "catching people doing something right" A trusted and approachable team member who connects easily with others and communicates with warmth A self-motivated "lead by example" attitude that understands the value of a "smile and serve" mentality A growth mindset that views mistakes as learning opportunities and stays curious about personal and professional development A coachable spirit that welcomes feedback and finds genuine joy in helping team members grow A model of integrity and sound judgment with an unwavering sense of commitment Requirements Must be 18+ 2 years of customer experience Experienced in using learning and scheduling platforms Able to be trained to teach swim lessons Able to stand a minimum of 5 hours Available 5 days/week, including a weekend day Ability to lift a small child/equipment up to 70 pounds Willing to commit to a minimum of one year Must be available to work at either our current NW Tucson or Future Vail Location (Coming Spring 2027) Why you'll love us We impact our community, make a difference, and save lives We have a positive workplace culture, and we care about people You will have opportunities to grow personally and professionally Team events and workplace culture focused on connection and kindness Paid training and mentorship program Access to "Perks at Work" program Paid volunteer opportunities through "DeMont Give Back" program Consistent and predictable schedule

Pay:

$18.70 - $21.60 per hour

Benefits:

Health insurance On-the-job training Paid time off Referral program

Work Location:

In person