Customer Service

Customer Service

KFC - 3.4

Alhambra, CA Job Details $20 an hour 1 hour ago Qualifications Food quality maintenance Kitchen health and safety standards Food production Customer communication Food service customer order management Maintaining an organized workspace Food service health code compliance Stock rotation management Food service cleaning Food running Drive-thru operation Greeting customers Food portioning Menu item upselling Simple food item preparation Food safety sanitizing procedures Proper waste disposal Food delivery Payment processing in food service Guest rapport building Suggestive selling Restroom cleaning Entry level Full Job Description The Team Member plays a vital role in delivering the KFC brand experience by providing excellent guest service, preparing high-quality food, maintaining a clean and safe restaurant environment, and strict adherence to uniform standards and company policies (including but not limited to no cellphone use during work hours, professional appearance, and proper uniform compliance). Team Members are cross-trained to perform multiple positions including Front Counter, Drive-Thru, Cook.

Key Responsibilities:

Guest Service & Hospitality Greet guests with a positive attitude and friendly demeanor. Take accurate orders, process payments, and ensure prompt service. Deliver food that meets KFC's quality and freshness standards. Maintain a professional appearance and follow uniform standards. Food Preparation & Safety Prepare and assemble food according to KFC standards and procedures. Follow all holding times, portion controls, and product rotation standards. Ensure proper use of equipment and report maintenance needs. Follow handwashing and sanitation procedures at all times. Cleanliness & Organization Maintain clean work areas including lobby, kitchen, restrooms, and exterior. Complete cleaning tasks and checklists as assigned by the Shift Supervisor. Follow waste management and recycling procedures. Teamwork & Communication Work collaboratively with team members to meet shift goals. Communicate effectively with supervisors and managers. Support other areas of the restaurant as needed.

Expectations:

Greet Guests:

Every guest must be greeted with a warm, friendly smile and eye contact within 5 seconds of entering or approaching the counter or drive-thru. Use polite and positive phrases such as: "Hi, welcome to KFC! How are you today?" "Thank you for coming in! What can I get started for you?"

Provide Efficient Service:

Take accurate orders quickly and confirm them clearly before processing. Maintain professionalism and a calm attitude, even during busy periods. Ensure that every order meets KFC quality and accuracy standards.

Implement Upselling:

Offer guests value items or upgrades that complement their order, using suggestive selling language.

Examples:

"Would you like to make that a combo today?" "Would you like to add a dessert or drink to your meal?" "Our new chicken sandwich has been a favorite — would you like to try it today?" Upselling is not optional; it is part of our guest service standard and contributes directly to restaurant performance. Close with

Appreciation:

Thank each guest sincerely and invite them back.

Example:

"Thank you for choosing KFC! We'll see you next time."