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Service BDC Representative
Job
Wondries Toyota
Alhambra, CA (In Person)
$39,520 Salary, Full-Time
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Job Description
Service BDC Representative Wondries Toyota - 2.7 Alhambra, CA Job Details Full-time $17 - $21 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Bilingual Customer records maintenance Computer operation Customer relationship building Phone communication Service scheduling Client inquiry handling Incident Escalation Client database systems Customer engagement Automotive service Computer skills Customer information system software Escalation handling Customer interaction during outreach Communication skills Sales follow-up Conducting sales calls Entry level Client interaction via phone calls Customer data entry Full Job Description Job Overview We are seeking a motivated and customer-focused Service BDC Representative to join our automotive team. This position is responsible for handling inbound and outbound customer communication, scheduling service appointments, following up with customers, and helping drive service department traffic through exceptional customer service. The ideal candidate is organized, professional, comfortable on the phone, and thrives in a fast-paced environment. Responsibilities Answer incoming service calls and respond to internet inquiries Schedule and confirm service appointments Make outbound follow-up calls to customers regarding maintenance, recalls, missed appointments, and service campaigns Provide excellent customer service and maintain positive customer relationships Accurately update customer information and notes in the CRM system Work closely with service advisors and management to maximize appointment show rates Meet daily, weekly, and monthly performance goals Handle customer concerns professionally and escalate issues when necessary Qualifications Previous BDC, call center, customer service, or automotive experience preferred Strong communication and phone skills Ability to multitask in a fast-paced environment Basic computer and CRM knowledge Positive attitude and strong work ethic Reliable attendance and punctuality Bilingual is a plus Benefits Bonus opportunities Medical, dental, and vision insurance 401(k) options Opportunity for growth within the company Schedule Full-time Must be able to work weekends