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Customer Retention Specialist
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HomeShield Pest Control
Anaheim, CA (In Person)
$50,960 Salary, Full-Time
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Job Description
Customer Retention Specialist HomeShield Pest Control - 3.5 Anaheim, CA Job Details Full-time $23 - $26 an hour 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Customer communication Customer service English Project management Data-driven problem-solving Project execution Managing projects Leadership Negotiation Full Job Description Welcome to HomeShield! We are a local, family-owned pest control company that's been growing rapidly since 2009. Our success is built on our 5-star reputation for exceptional customer service and quality. Our commitment to hiring based on character and integrity ensures that we deliver outstanding service to our customers. We value our team and strive to create a fun, motivating workplace. Job Overview We are seeking a dedicated and results-driven Retention Specialist to join our team in Anaheim. The ideal candidate will play a crucial role in enhancing customer satisfaction and loyalty by developing strategies to retain existing clients. This position requires strong communication skills, project management capabilities, and the ability to analyze customer feedback effectively. Hourly pay + bonus structure. Duties Develop and implement retention strategies aimed at reducing churn and increasing customer loyalty. Analyze customer data and feedback to identify trends and areas for improvement. Negotiate with clients to resolve issues, ensuring their concerns are addressed promptly. Assist with projects related to customer retention initiatives, ensuring timely execution and evaluation of results. Collaborate with marketing and sales teams to create targeted campaigns that engage existing customers. Communicate effectively with multilingual clients, utilizing English and Spanish as needed. Requirements Proven experience in project management within a customer-focused environment. Strong analytical skills with the ability to interpret data and make informed decisions. Excellent negotiation skills, capable of handling difficult conversations with professionalism. Proficiency in English is required; proficiency in Spanish or other languages is highly desirable. Strong background in customer service with a passion for enhancing the client experience. Join us as we strive to create lasting relationships with our customers through exceptional service and innovative retention strategies. Apply today!